Customer Service Advisor

2 weeks ago


Magherafelt, United Kingdom MYM Recruitment Full time

**Key Duties/Responsibilities include but may not be limited to**:

- Engaging with customers in a friendly and professional manner.
- Answering telephone calls and dealing proficiently with customer queries.
- Liaising with customers regarding installation schedules and service call dates.
- Taking phone orders and payments and raising invoices.
- Administering web orders and raising sales invoices.
- Updating and checking customer CRM database.
- Any other administrative duty deemed necessary by management, including cover for reception and other administrative roles.

**Essential Criteria**:

- Excellent telephone, communication and organisational skills.
- Good attention to detail and a high level of accuracy.
- GCSE Maths and English, or equivalent.
- Ability to work in a fast-paced office within strict deadlines

**Desirable Criteria**:

- Two years’ recent experience in a similar role.
- Sage 50 Accounts experience.
- Customer Relationship Manager database experience.

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£24,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Magherafelt: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Reference ID: JO4716


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