Courier Compliance Administrator

3 weeks ago


London, United Kingdom CitySprint Full time

**Courier Compliance Administrator | London | Permanent**

**Salary: £22,100**

**Location: London**

Who are we?

CitySprint is on a Fast track to become the UK’s leading courier services provider, with current market domination of the Same day service areas already.

Through regular investment in our people, our service offering and our customer proposition, we are paving the way for courier services to be more intuitive, more capable, and more responsive to our customers’ needs than ever before

Being this awesome takes a lot of hard work and commitment to our company values and vision. So naturally we need to secure top-notch talent to ensure we continue growing and improving every day.

**This is where YOU come in**

Your role will involve supporting the Courier Compliance Team Leader, deliver an efficient day to day operation to ensure our fleet are compliant in line with industry best practice, whilst supporting the team to support and deliver a ‘Class A’ service to our fleet partners.

A successful Courier Compliance Administrator will positively contribute to the success of the Courier Team by dealing with all day-to-day communications and queries, ensuring all queries are resolved in line with business SLA’s.

**Roles & Responsibilities of a Courier Compliance Administrator**:

- Proactively supports the ‘end to end’ process to ensure all couriers adhere to CitySprint legal requirements
- Ability to effectively collaborate with both internal and external customers to reach mutually agreeable outcomes - whilst always putting CitySprint’s brand first
- Ability to build successful/strong stakeholder relationships across all functions
- Effective upkeep & management of internal systems and processes
- Ensures all paperwork and systems are maintained efficiently and accurately and in line with the business policy and process requirements
- Acts as a CitySprint ambassador always

**Skills needed for a Courier Compliance Administrator**:

- Has a strong understanding of compliance processes in a high-volume environment
- Ability to work autonomously where required
- Demonstrates effective time management skills and meets deadlines
- Demonstrates awareness of escalating issues/concerns
- Demonstrates effective time management skills and meets deadlines
- Ability to reprioritise tasks/workload in line with changing business needs in a busy and time sensitive environment
- Previous experience or working knowledge of compliance processes
- Previous experience in a customer focused environment
- Working knowledge of Microsoft Office Suite

**About our benefits**:

- Attractive Incentives Scheme
- Competitive holiday allowance
- Day off for your Birthday
- Death in Service
- Enhanced Maternity and Paternity
- Additional day off when your child starts primary school & to attend college/university graduation ceremony
- Access to a Health and Wellness Programme
- Perks a Work - discounts and rewards for lots of retailers
- Ride to Work & Season Ticket Loans (available after a year of service

If this Courier Compliance Administrator sounds like you, we really want to hear from you Please don’t delay, send us your CV and covering letter outlining why you're the best person for the job.

We do not require the assistance of agencies with this vacancy - thank you in advance.



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