Director of Account Management

If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Our commitment to People, Quality and Innovation means we deliver career opportunities that few others can match. From our beginnings 50 years ago couriering time sensitive high importance documents to today’s cutting edge logistics solutions for Cell & Gene Therapies that save lives, we now have over 3,000 employees at 140 offices in more than 50 countries worldwide and are part of Fortune 11 corporation Cencora.
The role will lead World Courier to Best in Class in Operational Execution via a focused team of direct reports and by influencing and guiding the wider matrix network with particular focus on Regional Operational Directors. Lead the development of a data led and process driven culture centered around continuous improvement tools and techniques.
This position is categorized as compliance critical and, as such, requires and is assigned specific responsibility for ensuring continual and proper compliance with all division, corporate and regulatory requirements.
Please note that this is a hybrid position – the successful candidate is required to be within commuting distance of a World Courier office location in mainland Europe, UK, Ireland or US states in Eastern timezone. A full list of World Courier locations can be found on our website.
Creates a baseline S&OP program showing Service Line capability throughout the network and bringing in Sales and Finance views to facilitate expansion discussions.
Ensures via the Senior Manager of Standards & Compliance that all operational SOPs are always correct and up to date.
Creates a roadmap that links regional needs and global execution in operational development that includes Standards and Compliance
Builds in collaboration with the Communication, Reporting & Projects workstream an operational dashboard that is both comprehensive in coverage but focused in layers to ensure it provides actionable insight to all levels of the business
In collaboration with the Regional Operational Directors priorities activities to improve both operational performance and create capability for growth
Leads all global implementation of technology advancements into operations ensuring the blend between Technology / People and Processes are seamless.
Provides strategic planning which includes identifying, communicating, and directing critical activities that will improve World Courier Infrastructure in a quality and financial matter. Estimates budget and lead international projects as facility constructions, expansions, refurbishing and equipment deployment.
Bachelor’s degree or an equivalent field of study.
Experience in a health care services (supply chain distribution or services) environment preferred.
Strong project management skills with demonstrated track records in quality and operational improvements, ability to prioritize workload, meet deadlines, and perform multiple tasks simultaneously.
Expertise in Microsoft Office suite such as Project, Excel, Word, Visio, Access and PowerPoint.
Ability to communicate effectively, both orally and in writing including the ability to communicate within cross-functional/organizational teams.
LI-hybrid
#We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.
Full time
Ranges in Colorado/California/Washington/New York/Hawaii State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.
If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Our commitment to People, Quality and Innovation means we deliver career opportunities that few others can match. From our beginnings 50 years ago couriering time sensitive high importance documents to today’s cutting edge logistics solutions for Cell & Gene Therapies that save lives, we now have over 3,000 employees at 140 offices in more than 50 countries worldwide and are part of Fortune 11 corporation Cencora.
The role will lead World Courier to Best in Class in Operational Execution via a focused team of direct reports and by influencing and guiding the wider matrix network with particular focus on Regional Operational Directors. Lead the development of a data led and process driven culture centered around continuous improvement tools and techniques.
This position is categorized as compliance critical and, as such, requires and is assigned specific responsibility for ensuring continual and proper compliance with all division, corporate and regulatory requirements.
Please note that this is a hybrid position – the successful candidate is required to be within commuting distance of a World Courier office location in mainland Europe, UK, Ireland or US states in Eastern timezone. A full list of World Courier locations can be found on our website.
Creates a baseline S&OP program showing Service Line capability throughout the network and bringing in Sales and Finance views to facilitate expansion discussions.
Ensures via the Senior Manager of Standards & Compliance that all operational SOPs are always correct and up to date.
Creates a roadmap that links regional needs and global execution in operational development that includes Standards and Compliance
Builds in collaboration with the Communication, Reporting & Projects workstream an operational dashboard that is both comprehensive in coverage but focused in layers to ensure it provides actionable insight to all levels of the business
In collaboration with the Regional Operational Directors priorities activities to improve both operational performance and create capability for growth
Leads all global implementation of technology advancements into operations ensuring the blend between Technology / People and Processes are seamless.
Provides strategic planning which includes identifying, communicating, and directing critical activities that will improve World Courier Infrastructure in a quality and financial matter. Estimates budget and lead international projects as facility constructions, expansions, refurbishing and equipment deployment.
Bachelor’s degree or an equivalent field of study.
Experience in a health care services (supply chain distribution or services) environment preferred.
Strong project management skills with demonstrated track records in quality and operational improvements, ability to prioritize workload, meet deadlines, and perform multiple tasks simultaneously.
Expertise in Microsoft Office suite such as Project, Excel, Word, Visio, Access and PowerPoint.
Ability to communicate effectively, both orally and in writing including the ability to communicate within cross-functional/organizational teams.
LI-hybrid
#We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.
Full time
Ranges in Colorado/California/Washington/New York/Hawaii State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.