Customer Service Dispatchers

4 weeks ago


Portishead, United Kingdom Red Recruitment Full time

Red Recruitment is delighted to be recruiting Customer Service Dispatchers to join a role providing a communications link to operational staff via radio and telephony networks. This role requires an empathetic person with a natural desire to work with customers. This role includes a generous salary as well as shift allowances and uplifts.

**Benefits and Package for a Customer Service Dispatcher**:

- ** Salary**:£23,100 per annum (£30,953 per annum with shift allowances and uplifts included)
- ** Hours**:37 hours per week
4 days on and 4 days off, or 6 days on and 4 days off
7am - 5pm, 1pm - 11pm, 11pm - 7am
- ** Contract Type**: Permanent
- ** Location**: Portishead
- 5 weeks of training (Monday - Friday, 9am - 5pm)

**Key Responsibilities of a Customer Service Dispatcher**:

- Directing and tasking the deployment of all appropriate and available operational resources
- Communicating relevant information succinctly using radio discipline
- Making accurate and dynamic risk assessments, determining the most appropriate response
- Providing operational support including keeping callers updated
- Managing multiple spontaneous incidents and pursuits ensuring a timely deployment

**Key Skills and Experience of a Customer Service Dispatcher**:

- Strong verbal and written communication skills is required
- Typing speed of 35wpm is essential
- Computer literate including knowledge of Windows based packages
- Previous experience working in a customer service role is required
- Experience of interpreting guidelines and making appropriate decisions is required

Red Recruitment (Agency)



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