IT Service Manager

2 weeks ago


Peterborough, United Kingdom Crimson Full time

IT Service Manager required for a growing organisation based near Peterborough. Within this role, you will be responsible for service management across all platforms and will report to the Head of IT to deliver transformation within the IT function. Therole will ensure continuous improvement in delivering the organisations objectives to the appropriate standards.

**Key Responsibilities of the role include**:

- Plan and implement IT recommendations to timescales as agreed to meet the strategic and operational requirements of the organisation.
- Perform defined tasks to monitor and report on service delivery against service level agreements; this may involve participation in regular customer service review meetings.
- Maintains records of relevant information, including deviations from service levels agreed.
- Works with stakeholders to plan for service disruption and/or breaches of service level agreements.
- Prioritises and diagnoses incidents according to agreed procedures.
- Investigates causes of incidents and seeks resolution.
- Ensures that documentation of supported components is available and accessible to all who need to use it.
- Manages, delegates, coaches, and supervises the team in line with strategy and objectives agreed for the department.
- Supports the development of department plans to ensure the availability of appropriately skilled resources to meet organisational objectives and commitments, responding as appropriate.

**Key Skills required**:

- At least three years' experience of Service Management including the delivery within a complex organisation such as public sector, commercial or educational setting.
- Has achieved proficiency in service level management - e.g. ITIL 3 Practitioner.
- Is familiar with the concepts, standards, technology, tools, processes, procedures, hardware, software, and services in use for delivering information services. Has good communication and presentation skills.
- Has the ability to make appropriate technical decisions, initiating action to resolve operational problems.
- Competent in techniques for identifying, gathering and validating customers' needs in the delivery of IT services.

**Salary**:
Interested? Send your up-to-date CV to Josh Horne at Crimson for review.

Crimson is acting as an employment agency in regard to this vacancy.

**IT Service Manager - Transformation Project - Peterborough



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