Service Controller

2 months ago


Peterborough, United Kingdom First Military Recruitment Full time

LB 145 - Service Controller
**Location**: Peterborough
**Salary**: Circa £28,000
**Overview**:
First Military Recruitment are currently seeking a Service Controller on behalf of one of our clients.
The main purpose of this central role for the organisation is to ensure all correct work practices, procedures and safety precautions are followed at all times to ensure a world-class service to the customer is provided.
**Duties and Responsibilities**:

- Build strong and positive relationships with the customer.
- Meet and exceed customer expectations whilst maintaining profitability.
- Answer all in-coming calls efficiently.
- Liaise with parts department to order parts required for workshop tasks.
- Liaise with service supervisor on efficient use of service engineers.
- Responsible for ensuring service engineers are efficiently and effectively used to keep machine down-time in the depot to a minimum.
- Responsible for the efficient and accurate raising of service job cards and sublet numbers.
- Responsible for ensuring the customer is kept fully updated regarding machine repair work and/or additional work requirements.
- Responsible for the efficient and accurate raising of warranty claims in conjunction with warranty team.
- Responsible for the efficient and accurate invoicing of internal accounts.
- Responsible for ensuring work-in progress is kept to a one month minimum.

**Skills and Qualifications**:

- To communicate efficiently and express your ideas clearly and confidently at all levels verbally, in print and via the telephone.
- Teamwork, ability to work confidently within a group and on own initiative.
- Time Management, ability to manage time effectively, prioritising tasks and working to deadlines.
- Drive and determination to get things done, make things happen and continually looking for better ways of doing things.
- Ability to gather information systematically to establish facts and principles for problem solving.
- Commercial Awareness, ability to understand the commercial realities affecting the organisation.
- Flexibility, ability to adapt successfully to changing situations and environments.
- Initiative and self-motivation, ability to act on initiative, identify opportunities and be proactive in putting forward ideas & solutions.


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