Customer Service Library and Information Apprentice

2 weeks ago


Midsomer Norton, United Kingdom Bath and North East Somerset Council Full time

**At Bath & North East Somerset Council we have one overriding purpose to improve peoples lives.**

We have a fantastic opportunity to join our team as a Customer Service Library and Information Apprentice, Level 2 in Midsomer Norton.

Our friendly team is responsible for delivering face-to-face/telephony customer service across Bath & North East Somerset. Although, this vacancy will be based in Midsomer Norton, from time to time you will be asked to work from any of our other locations. These include Bath Housing Welfare & Advice Service, Bath Central Library, and the Library & Information Services in Keynsham. As well as working in our Council Connect call centre.

As the first point of contact regardless of the access point, you will welcome customers and deal with varied council and library enquiries. All staff are expected to work proactively, providing a range of services, working alongside our internal and external service partners. You will also be required to support and participate in events and activities from time to time. These include outreach events in the local community.

The option to progress directly to Level 3 apprenticeship on satisfactory completion is available, although not an automatic process.

**To apply**:
To apply, please visit the National Apprenticeship Website via the following link: Customer Service Library and Information Apprentice

**Interview date: Tuesday 4th June 2024.**

**About Bath & North East Somerset Council.**

Working at Bath & North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

**Why Bath & North East Somerset Council?



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