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Customer Service Assistant
5 months ago
**About the Role**:
**6 Month Fixed Term Contract**
Being a Customer Services Assistant (Subway) with Your Co-op is more than operating tills and stacking shelves. Here you will be part of business that puts people at the heart of everything they do.
What makes us different? We invest a third of our profits in our members and a third in our community support initiatives. In a profit-driven world, we are the difference.
We’re proud to be owned by our members, and we’d love to be owned by you.
As a Customer Service Assistant (Subway), you will:
To provide an efficient and effective service to our customers, understanding their needs and requirements and continually working to exceed their expectations.
Working on a variety of tasks within the store to include but not exclusive to serving customers, making sandwiches to order and in line with customer requirements, replenishment of stock, cleaning and customer engagement to encourage membership to the Society.
Maintains high level of cleanliness and complies with food safety standards at all times as required by the society and the Subway franchise agreement
Supporting the local community by getting involved in fundraising for local charities and groups as part of the regional community activity.
**About You**:
- Provide excellent face to face customer service by adopting an approachable and friendly manner, taking pride in satisfying or exceeding our customer’s expectation and experience.
- Making sandwiches to customer specification and ensuring that sandwich products are readily available whilst minimising waste.
- Have a good understanding of the menu and be able to offer guidance to customers sharing knowledge of the different options, and be able to offer advice on any specific dietary requirements
- Passes in English and Maths (GCSEs or A’ levels).
- Confident in interacting and engaging with customers, showing a genuine interest in their needs and build a good rapport
- Ability to work within a team and on own.
- Be able to offer flexibility in hours if able to do so
- Previous food safety / handling experience desirable
**Why Join Us?**:
Your Co-op offers benefits from a wide variety of businesses, such as Food, Childcare, Utilities, Travel, Healthcare & Post offices, giving colleagues an opportunity to work across all these sectors and to benefit from the services offered by these businesses.
We offer a wide variety of company benefits and discounts, as well as enhancements to statutory rights, all of which can be explored in the booklet found on our Reward and Benefits page
