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Customer Service Advisor

2 months ago

Chipping Norton, United Kingdom Claims Consortium Group Full time

This role would be ideal for someone looking to gain experience within the Insurance sector where they can develop their skills within customer service and administration. You will be proactively managing and settling a portfolio of insurance claims across homebuyer protection, gadget, household, Leisure, and property lines as efficiently and economically as possible, whilst providing a market leading standard of service to customers and other stakeholders.

**Location**: Chipping Norton, OX7
**Salary**: £22,500 - £25,000 (DOE)
**Working Hours**: Monday to Friday 37.5 hrs per week - between 9AM - 5.30PM, 7.5 hours per day

**Key Accountabilities**:

- To act as the first point of contact with policy holders wishing to make a claim under their designated insurance cover.
- Create a claims file; accurately logging comprehensive details of the claim.
- Effectively handle all claims from registration to completion.
- Use a variety of communication approaches to build rapport and a positive relationship to help manage the customer predicament and deliver the right outcome.
- Proactively identify opportunities to develop internal systems and processes and, where appropriate, reduce costs whilst ensuring we deliver a quality, customer focused service to our policy holders.
- To negotiate effectively with stakeholders and suppliers to ensure a fair settlement is achieved for the customer and the company.

**Core Competencies**:

- Able to show empathy when dealing with difficult and challenging situations, maintaining a sensitive and caring approach.
- Be able to negotiate effectively and identify solutions to manage customer predicament using your creatively and own judgement proactively.

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