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Customer Service Advisor
4 months ago
**About the Role**:
Your Coop are looking for a Customer Service Advisor to join our society. We’re a unique multi-sector group operating in Food, Childcare, Travel, Post Office, Healthcare and Utilities, meaning you will get a breadth of experience in a collaborative and fast-moving organisation. No two days will ever be the same
At Your Coop, you will be part of business that puts people at the heart of everything they do. What makes us different?
The money you help us make is returned to our members and communities. We are a cooperative which means we share a third of our profits to our members and invest a third in our community support initiatives. In a profit-driven world, we are the difference.
We’re proud to be owned by our members, and we’d love to be owned by you.
As a Customer Service Advisor, you will:
- Understanding customer needs and identify where customers could benefit from additional products and up-sell accordingly.
- To identify and rectify faults, liaising with our suppliers and other department members.
- Process customer orders for telephone lines, broadband and mobiles efficiently and accurately.
- Ensure effective and timely communication is maintained with the customer throughout the order delivery process.
- Identify customer delivery issues during the provisioning cycle and escalate appropriately.
- To maintain up-to-date and accurate customer information.
- To provide support to our customers via the Live Chat service on our website.
- Identify customer delivery issues during the provisioning cycle and resolve in a timely manners for promoting the Phone Co-operative values and principles whilst providing high quality information and support to our customers.
**About You**:
- A professional telephone manner and a willingness to work flexibly within the team are essential.
- GCSE Grade A-C English & Maths
- Excellent communication skills - both written and verbal
**Why Join Us?**:
You may be thinking what makes Your Coop unique? Why should I join? Here are a few reasons why you should join the society
- We are owned and run by our members
- We are committed to a climate of equal influence where everyone is free to share their views
- As an equal opportunities’ employer, we strive to build an inclusive working environment for all
Joining us means you will be part of something amazing and it also means you will have access to lots of great benefits including:
- Ideally Office-Based, However, Hybrid Working is Optional
- Up to 60% Childcare Discount
- 20% Coop Food Discount
- 20% Coop Healthcare Discount
- Up to £500 Coop Travel Discount
- 22 Days Annual Leave
- Electric Vehicle Salary Sacrifice Scheme
- Coop Society Membership
- GroceryAid Colleague Support
- Refer a Friend Reward Scheme
- Death in Service x2 Annual Salary
