Customer Service Representative
22 hours ago
We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. Our company brings together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear.
Job SummaryWe are seeking a highly skilled Optical Customer Service Consultant to join our team in Chipping Norton. As a key member of our customer service team, you will be responsible for providing exceptional customer service, technical advice, and product recommendations to our customers.
Key Responsibilities- Provide technical advice and product recommendations to customers on different lens solutions
- Respond to customer inquiries via inbound and outbound calls and emails
- Work closely with our optical team to resolve customer issues and concerns
- Develop and maintain a deep understanding of our products and services
- Optical knowledge and experience
- 2 or more years' experience in customer service, ideally within a call centre environment
- Excellent interpersonal and communication skills
- Strong computer literacy, including navigating ordering systems and tools
- High attention to detail
- Interest in pursuing a career in the optical industry
- Highly organized and able to manage multiple tasks simultaneously
- Reliable, punctual, proactive, and enthusiastic
We offer a dynamic and inclusive work environment, where our team members feel valued, respected, and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation, or life stage. We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.
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