Customer Service Operator

4 weeks ago


Bristol, United Kingdom Pear Tree Recruitment Full time

Have you worked within a role that requires excellent customer service skills? Are you looking to further your passion for customer service by moving up the career ladder into a customer service focused role?

If you are able to solve problematic situations, have brilliant listening skills and are able to multi-task (as this role has plenty of variety) then this could be the opportunity for you

Working in a secure NSI accredited environment within an Alarm Receiving Centre (ARC) in south Bristol, you will be required to monitor various types of alarms, including but not limited to: Intruder, PA, Fire and CCTV.

Offering a competitive **starting salary** of £23000 with opportunities for this to increase.

The **shift pattern** is a rotating 4 shifts on 4 shifts off:
7am - 7pm (for 2 weeks) and 7pm - 7am for 2 weeks)

Your main duties will include:

- Receiving incoming telephone calls, liaising with customers, clients, and Security Companies
- Handling and management of high priority/life or Non-life alarms
- Helpdesk Desk support to all clients and store staff
- Updating and reporting on clients recorded information

The below is desirable but not essential
- Worked within a contact centre environment or in a role where you are required to use the telephone
- Excellent administration skills
- Have a sound understanding of IT - inclusive of the Microsoft package
- Or you may have worked within a security-focused role before and have a valid CCTV SIA licence

Full training will be provided, together with on-going relevant support

**Own transport is recommended due to the location unless you live in the Hengrove/Headley Park/Bishopsworth/Whitchurch area.**

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00 per year

Schedule:

- 12 hour shift

Work Location: One location



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