Customer Service Operator
4 weeks ago
Have you worked within a role that requires excellent customer service skills? Are you looking to further your passion for customer service by moving up the career ladder into a customer service focused role?
If you are able to solve problematic situations, have brilliant listening skills and are able to multi-task (as this role has plenty of variety) then this could be the opportunity for you
Working in a secure NSI accredited environment within an Alarm Receiving Centre (ARC) in south Bristol, you will be required to monitor various types of alarms, including but not limited to: Intruder, PA, Fire and CCTV.
Offering a competitive **starting salary** of £23000 with opportunities for this to increase.
The **shift pattern** is a rotating 4 shifts on 4 shifts off:
7am - 7pm (for 2 weeks) and 7pm - 7am for 2 weeks)
Your main duties will include:
- Receiving incoming telephone calls, liaising with customers, clients, and Security Companies
- Handling and management of high priority/life or Non-life alarms
- Helpdesk Desk support to all clients and store staff
- Updating and reporting on clients recorded information
The below is desirable but not essential
- Worked within a contact centre environment or in a role where you are required to use the telephone
- Excellent administration skills
- Have a sound understanding of IT - inclusive of the Microsoft package
- Or you may have worked within a security-focused role before and have a valid CCTV SIA licence
Full training will be provided, together with on-going relevant support
**Own transport is recommended due to the location unless you live in the Hengrove/Headley Park/Bishopsworth/Whitchurch area.**
**Job Types**: Full-time, Permanent
**Salary**: £23,000.00 per year
Schedule:
- 12 hour shift
Work Location: One location
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