Customer Service Advisor

1 month ago


Bristol, United Kingdom Irlam Associates Full time

As a Desk Host, you will play a crucial role in efficiently managing either the landside or airside desk, serving as the welcoming first point of contact for passengers in need of assistance according to their specific requirements.

**Main Responsibilities**:

- **Deliver Excellent Customer Service**:
Provide outstanding customer service to all passengers, ensuring their needs and inquiries are addressed with professionalism and courtesy.
- **Phone Reception**:
Answer incoming calls promptly, demonstrating a friendly and courteous manner while assisting callers with their inquiries.
- **Desk Management**:
Ensure the Host Desk is adequately staffed at all times, coordinating cover arrangements when necessary to maintain seamless operations.
- **Electric Mobility Aid (EMA) Handling**:
Take responsibility for tagging all Electric Mobility Aids (EMA) before they go airside, ensuring compliance with safety and regulatory standards.

**Qualifications and Skills**:

- **Previous Customer Service/Reception Experience**:
Possess essential experience in customer service or reception roles, demonstrating a track record of effectively interacting with diverse individuals and addressing their needs.
- **IT Literacy**:
Be proficient in utilizing information technology tools and systems, enabling you to navigate and manage relevant software and databases efficiently.
- **Communication Skills**:
Strong verbal and written communication skills to convey information clearly and professionally.
- **Problem-Solving Abilities**:
Demonstrate the capability to handle challenges and resolve issues promptly, ensuring a positive experience for passengers.
- **Team Collaboration**:
Work collaboratively with team members to maintain a cohesive and supportive work environment.
- **Adaptability**:
Be adaptable to changing situations and requirements, ensuring flexibility in responding to the dynamic nature of the role.

**Salary**: £25,000.00 per year

**Benefits**:

- Company events
- Company pension
- On-site parking

Schedule:

- Day shift
- Night shift
- Weekend availability

**Experience**:

- Customer service: 1 year (preferred)

Ability to Commute:

- Bristol (required)

Ability to Relocate:

- Bristol: Relocate before starting work (preferred)

Work Location: In person



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