Customer Operations Executive
2 months ago
**Company description**
Unyfi provides tailored cost management solutions to businesses in three areas; merchant services (card payments), waste management and energy procurement.
Due to recent company growth, an opportunity has arisen for a motivated and ambitious Customer Operations Executive to join our team in central Bristol.
The individual will have the opportunity to join an ever growing, close-knit and supportive team and will benefit from a competitive starting salary, a social office and great career progression.
**Job description**
As a Customer Operations Executive, you will provide customer service and operations support to the company, as required.
Key duties include:
- Liaising with suppliers to ensure customer satisfaction
- Management of on-boarding new clients
- Answering calls from clients and suppliers
- Capturing customer information correctly in our purpose-built in-house CRM system
- Resolving customer service queries
- Submitting and processing customer contracts
- Ad hoc office duties when needed
Essential Skills / Abilities:
- Experience in either operations, customer service or administration
- Excellent verbal and written communication skills - must nurture relationships with clients and suppliers
- Must be well organised and have an ability to organise others
- A proactive individual who is prepared to challenge and improve internal processes
This is a full time, permanent role based in Bristol. 37.5 hrs per week.
Hours are 9:00 - 17:30 Start date: ASAP
**Benefits**
- 30 days (plus bank holidays) of annual leave
- Company pension plan
- Flexible working hours
- Small Team (10), growing quickly
- Frequent company trips, meals etc.
- Company Life Insurance policy
**Job Types**: Full-time, Permanent
**Salary**: £20,000.00-£25,000.00 per year
**Benefits**:
- Additional leave
- Company events
- Company pension
- Life insurance
Schedule:
- Monday to Friday
Application question(s):
- Why are you interested in this role?
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- operations / customer service / administration: 3 years (preferred)
Work Location: One location
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