Senior Client Manager

1 month ago

Redhill, United Kingdom WTW Full time

High-performing institutions cultivate and grow talent, carefully balancing costs and rewards.From employee benefits to executive compensation, we take a rounded perspective, based on leading-edge thinking, data, analytics and software, unearthing newways to motivate people, foster wellbeing and implement solutions that work.
WTW’s Technology and Administration Solutions (TAS) is a global line of business whose revenue is primarily driven from providing outsourced pension administration services to occupational pension funds. Our three largest markets are Germany, UK and US. Wehave worked with some of the world’s leading organisations for over 25 years to provide benefit administration and outsourcing to over five million participants across the globe.
The office location for the role can be in Welwyn, Redhill or Leeds offering hybrid working, or working from home with client visits as necessary.
**The Role**
Our Senior Client Managers lead teams that protect and grow revenue from existing pension administration clients, ensure a high level of quality service delivery and client satisfaction and continually work to develop and grow our TAS business, as well as seekingopportunities to introduce WTW service lines outside of TAS.This is achieved through involvement in new business development, service enhancements, service diversification, keeping updated with legislative / technological changes and maintaining a goodoverall market awareness.
- Operating as Client Managers, with additional responsibility for running their own teams of 5-10 Client Managers, you will ensure that objectives are met across their teams to deliver annualised client revenues of £20m to £40m
- Pro-actively pursue and deliver targets for core and project-based revenues
- Build long term mutually beneficial relationships with our clients at all levels, including both Trustee and corporate
- Understand our clients, their organisation, culture, people, challenges, direction and priorities
- Guide the TAS client service teams to ensure alignment with the above relationship objectives
- Own all contractual arrangements, commercial and financial, covering the both the initial term and renegotiation of subsequent extensions
- Proactive retention planning for contract extensions, avoiding full tender scenarios through service excellence where possible
- Sponsor all significant change projects ensuring a successful outcome on robust commercial terms
- In conjunction with Operations Management, ensure all service agreements, delivery promises, and performance standards are met
- In conjunction with Operations Management, review client services and profitability regularly, taking action where necessary
- Identify and leverage opportunities to expand TAS services and gain wider client exposure to other WTW businesses
- Recognise and promote the importance of technology to our client & member services and participate in its evolution.
- Build strong internal networks within WTW to foster close collaboration and understanding on complex projects both within TAS and across business lines so we present a unified service to our clients.

**The Requirements**:

- Previous experience as a Client Relationship Manager within a pension administration (or consulting) environment is essential
- Extensive experience of dealing with the governance and management of occupational DB and DC pension schemes
- In depth understanding of the pensions industry (both historical and forward looking)
- Extensive experience of outsourced administration design, delivery and development
- Proven ability and desire to be accountable for and make decisions necessary to deliver success within a team and across the business
- Proven track record of mentoring and developing colleagues to ensure a regular pipeline of talent and succession plans are in place
- Proven ability to manage a large and challenging portfolio of clients
- Experience of managing and developing senior relationships with clients at both a trustee and corporate level
- Commercial focus and aptitude, covering both growth and margin
- Proven interpersonal skills, to include communication and negotiation (with internal and external stakeholders)
- Awareness of the increasing role of technology and experience of delivering technology-based solutions as part of the overall service
- PMI qualification desirable.

**Equal Opportunity Employer**
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