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Customer Service Advisor

3 months ago

Aylesbury, United Kingdom Credit Security Limited Full time

**Customer Service Advisors - Buckinghamshire**

**Credit Security Limited - Whitchurch, Aylesbury.**

CSL are currently offering an exciting opportunity for Contact Centre Advisors in this telephone-based role, for which you will be responsible for inbound and outbound calls. This is a permanent full-time position.

CSL Group is a reputable well-established Collections Agency based in Whitchurch, Buckinghamshire, located just outside of Aylesbury.

**Responsibilities and Duties**:

- Responding to inbound and outbound calls
- Understanding customers financial situation in order to achieve a fair and suitable
outcome
- Accurately updating the customer database
- Working with customers to arrange affordable repayment plans
- Promoting effective working relationships with other teams across the Company
- Working within clear guidelines to deliver outstanding customer service
- Recognising customers in financial hardship or vulnerable situations ensuring all
customers are treated fairly
- Compliance with regulatory guidelines and treating customers fairly

**Essential Requirements**:

- Previous experience of working in a lively, fast-paced and customer focused environment
- Excellent communication, listening and questioning skills
- Good prioritisation & time-management skills
- Flexible and willing to take part in a departmental rota
- Enthusiastic Team Player
- Self-motivated and able to work on own initiative
- Ability to absorb, understand & interpret information quickly
- Proven empathetic approach within a professional environment

This fantastic opportunity offers a very competitive annual salary of **£22,500**

**Full time**: 35 hours per week - varied shifts

**Business hours are**: Monday to Friday between 08:30 - 20:00

Saturday 09:00 - 14:00

CSL are proud of offer a diverse and inclusive working environment.

**Job Types**: Full-time, Permanent

**Salary**: £22,500.00 per year

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Aylesbury, HP22 4JS: reliably commute or plan to relocate before starting work (required)

Work Location: In person