Customer Service Advisor

5 months ago

Exeter, United Kingdom Oakhouse Foods (South West) Full time

As a customer service/telesales representative for Oakhouse Foods (South West), you will be making and receiving customer calls to take food orders, promote our services, answering questions and resolving issues for both our existing and potential customers.
- The role requires working in a busy, but friendly office.
- Full training will be provided to the right applicant to get them competent on the SAP system, (the Customer Interface where customer details, areas, and classifications are entered, through which orders are taken and activities are managed).
- Accuracy in inputting information and maintaining the database to a high standard is important.
- You will need to familiarize yourself with all current marketing activity and materials and these must be at hand at your workstation at all times.
- To always maintain the highest level of courtesy, friendliness and professionalism. Making the calls a personal one, using your and their drivers name etc.
- Follow the order inputting process, confirming details such as, Delivery date day and time slot, products ordered, final totals and value.
- To receive and input brochure enquiries, then converting these enquirers to customers.
- To make courtesy calls to enquirers (ENQ’s) to confirm they have received their brochures and ask what they would like to order, using our introductory offers etc - Recording results on the SAP system
- Ring back customers received via Messages Alerts, E-mail, Web, Post and Drivers, confirming details and looking for any sales opportunities.
- Manage sales on allocated rounds, working with the manager and drivers to achieve set targets. Participating in promotions and activity to maximise Conversion and Retention of customers. Recording results and monitoring these against targets. Managing customer call frequency to maximise results.
- Completing all Daily ‘Activities’ (telesales calls) looking for opportunities for those extra sales. Reporting to the manager if any routines cannot be completed.
- Be familiar of all rounds, drivers, delivery days and time slots. Getting feedback from drivers and customers of any delivery issues and passing these onto your manager.

**Picking in the warehouse preparing orders for our customers when there is a requirement to cover holiday and sickness.**

Round sheets. Delivery Routing. Processing returned drivers round sheets and correcting any orders etc. - full training will be provided
- Complete Admin duties as required.
- To be actively involved in the marketing of the business with calls to recommenders, etc. as directed by the Manager.

Full-time Salary: £19,437 per annum, which will be paid pro-rata if part-time hours are taken. Paid monthly by BACS

**Job Types**: Part-time, Permanent

Pay: Up to £22,308.00 per year

**Benefits**:

- Company pension
- Employee discount
- Health & wellbeing programme
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- No weekends

Work Location: In person

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