Service & Repair Service Co-ordinator
3 weeks ago
**Role Description**
The Service Co-ordinator will be responsible for maintaining local authority service & repair contracts, ensuring databases are kept up to date accordingly, processing customer quotations, answering the phonelines and dealing with customer service and repair enquiries.
The Service Co-ordinator will be expected to process Engineer inspection reports on a daily basis, ensuring client equipment is not left out of use for periods of time, working closely with local authorities for replacement equipment, exchanging client data in line with GDPR regulations and contractual agreements. Communication with external companies will be required in order to source parts required to complete service or repair work.
**Essential Duties**
- Responsible for the updates of Service and LOLER inspection reports
- Responsible for ensuring parts are ordered in a timely manner for patient lifting equipment
- Monitor outstanding inspections and liaise with local authorities accordingly
- Responsible for maintaining Council databases and the safe transfer of client data
- Responsible for logging breakdown calls and scheduling to Engineers within contracted response times
- Responsible for processing quotations to customers for additional repair work
- Ensuring contact is made with Local Authorities when client equipment is deemed unsafe to use
**Personal Characteristics**
- Impeccable attention for detail and forward-thinking
- Able to thrive in a dynamic and fast-paced environment
- Proactive, with good problem-solving skills
- Exceptional customer service - both internally & externally
- Team player but able to work independently
- Flexible approach to work and working hours
- Excellent written and verbal skills
**Education & Experience**
- Quality experience on SAGE
- Telephone call handling experience
**Salary**: £22,583.00 per year
**Benefits**:
- Life insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Washington: reliably commute or plan to relocate before starting work (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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