Prescription Coordinator

5 months ago

Nottingham, United Kingdom Fittleworth Full time

**Job Purpose**:
The job holder will be responsible for providing a high level of customer service to patients, nurses, and medical professionals in the day-to-day management of patient’s prescription requests, processing and dispatching of prescriptions to the patient’s dispenser of choice

**Main areas of responsibility**:

- Work within the templated guidelines for the service taking prescription requests and signposting clinical issues and questions to clinical nursing staff
- Book stoma review clinic appointments in patients’ local area
- Register new patients onto the service from secondary care nurse, GP surgeries and patients moving into the area
- Communicate prescription changes to patients’ dispenser of choice as required
- Highlight emergency prescriptions request to the prescribing team to ensure requests are facilitated in a timely manner
- Ensure all complaints and concerns are reported and followed up appropriately
- Adopt a continuous improvement mindset to support service development
- Work to support your colleagues to deliver a safe and secure service to patients
- Establish and maintain effective working relationships with co-workers, clinical nurses, and external contacts
- Ensure that all services including record keeping are provided in accordance with current legislation / NHS guidelines and Company process and policy
- Carrying out all duties in an efficient, professional, and courteous manner
- Act in accordance with the JDS Mission and Immutable Principles and support wider business strategies as requested
- Support the team with any other reasonable duties as requested by the service manager

**Experience/ career background**:

- Experience of working within a busy call Centre or reception environment
- Demonstrated organisational and time management skills
- GCSE or equivalent pass in Maths and English

**Skills**:

- Excellent telephone manner and communication skills
- Strong Customer Service Skills
- Ability to manage and prioritise heavy workload
- Basic level of computer literacy
- The ability to use initiative and cope under pressure whilst working within the requirements of the department’s procedures

**Personal Qualities**:

- Excellent interpersonal and communication skills
- Keen to go the extra mile for the long-term benefit and of patients and the Service

**_What we offer you:_**
- A purpose driven culture of people driven to making a difference in people’s lives
- Life cover from commencement at x10 your annual salary
- Day 1 an auto-enrolment pension scheme offering 2% employee contribution / 6% Company contribution
- Full pension scheme offering 3% employee contribution and a Company contribution of 8.5%
- Private Healthcare with the option to add family members at an additional cost
- Access to our bespoke employee reward platform “Fittle-perks” providing amazing perks including; discounts across major retailers and access to an online Wellbeing Centre
- Ride to work scheme offering savings of up to 42% on the cost of a new bike and accessories
- An Employee Assistance Programme offering a broad range of services including; GP consultation, Second Medical Opinion, Mental Health Support, Life event counselling, Get fit programme and many more
- 25 days annual leave + statutory bank holidays
- 1 day’s paid leave for volunteering each year
- 1 “Me Day” per year

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