Administrator
5 days ago
**Our client are a Global award winning Insurer who due to winning a large number of new contracts are seeking several Invoice Administrators to join the team.**
**A fantastic working environment where people come first, great benefits, great people and a really interesting sector where no two days are the same.**
**Main purpose of the role including responsibilities**:
Provide a proactive and timely, remote medical assistance service to UK government employees and dependants based overseas, with a strong focus on customer service.
Responsibilities include: liaising with the NHS to secure appointments; managing dental requests in line with NHS parameters; managing a prescription service for the overseas patients; processing invoices from overseas providers.
**Key activities/main duties**:
- Co-ordination of prescription processing to supply medications to overseas based patients. This includes liaison with our Pharmacy.
- Co-ordination of dental claims from patients, correspondence and general enquiries to payment of invoices.
- Liaising with the NHS to secure appointments.
- Processing of invoices in line with agreed service standards and following up with providers and patients where further information is required.
- Handle all calls with empathy and customer focus. Identify what the patient needs through effective questioning and listening. Accurately document phone calls.
- Ensure written communication is accurate, concise and relevant, and that actions and notes in the Case Management System are easy to follow and show a clear plan.
- Prioritise workload appropriately ensuring that the most urgent cases are actioned in a timely manner.
**Requirements, background, skills**
- Previous experience working in a telephone based or face to face customer service role desired.
- The ability to be responsive and empathetic to the needs of others and offer effective solutions.
- The ability to communicate professionally, employing excellent listening skills.
- Excellent written and verbal skills and empathetic listening kills.
- An aptitude or interest in figure work (for invoice processing).
- An ability to follow processes and collect data.
- A high degree of accuracy and attention to detail.
- Competent IT skills with good knowledge of Microsoft packages.
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