Apprentice Business Support Administrator

6 months ago


Exeter, United Kingdom Exeter College ApprenticeshipsDevon Partnership NHS Trust Full time

The Access and First Response Service are delighted to be able to offer a Level 3 Business Administration Apprenticeship whilst working as a Business Support Administrator within our service. To be eligible for this Apprenticeship you will need to have a substantive contract with First Response working at least 30 hours per week. The apprenticeship gives you one day per week out of your normal working pattern to meet the 20 off the job learning requirement.

Administration services underpin all of our clinical activity at Devon Partnership NHS Trust, which means our dedicated and enthusiastic administration workforce is vital to the delivery of first class care.

To provide comprehensive administrative support to a manager/assigned team. There will be an expectation for the post holder to be highly motivated, flexible and multi-skilled with excellent organisational skills. The post holder will have high standard of skills using Microsoft Office packages and experience of using bespoke IT systems. The post holder will need to meet deadlines, collate data and maintain standards relating to administrative processes.

They will need to be able to work within a team effectively and share work streams where appropriate. The role will involve the coordination and implementation of office procedures and will require a high degree of organisational skills and excellent working knowledge of administrative systems.

Main duties of the job

Key Responsibilities include:

- Work within an administration team supporting teams within a healthcare service
- Comprehensive diary management
- Meetings administration; taking and distributing formal minutes; recording clear actions and following these up to check completion; maintaining attendance records
- Support the manager and team by ensuring that records are up to date on all staffing and patient systems and that items are dealt with quickly and efficiently on finance systems.

Hours: 30.00 per week

About the employer:
We provide mental health and learning disability services, as well as a range of specialist and secure services for the wider south west region and nationally. We are passionate about promoting good mental health and wellbeing. We strive to use the expertise and resources within our organisation, and through our partnerships, to deliver high quality services that are safe and focused on people's recovery.

Requirements and Prospects:

- Excellent planning and organisation skills
- Excellent written and verbal communication skills
- Excellent attention to detail
- Professional telephone manner
- Collegiate approach and diligent
- Take pride in work and consistently strive to produce work of the highest standard
- Seek to deliver the best possible outcome rather than just the task at hand
- Work in partnership with the associated team to understand their needs and priorities (which may change depending on workload)
- Excellent time management skills
- Experience of prioritising a varied and busy workload
- Experience of working under pressure with the ability to work to and achieve deadlines

The role will involve the development and implementation of office procedures and will require a high degree of organisational skills and excellent working knowledge of administrative practices.

**Essential**
- Excellent organisational skills.
- Ability to prioritise workload and adapt to change when required
- Previous experience of working within an administrative or secretarial team
- Experience of dealing with confidential and complex information
- Previous experience of working in a Healthcare or Social Care administrative setting

**Desirable**
- Ability to take accurate formal and informal minutes
- Demonstrate good numeracy and literacy skills

Training Provided:
Additional Information:
Educated to GCSE grade C/4 or functional skills at level 2 (prerequisite required for the apprenticeship)

Commitment to undertake the Business Administration level 3 Apprenticeship within the contract of employment



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