Customer Assistant

5 months ago


Falkirk, United Kingdom Hatco supermarket Full time

'''Duties'''
- Assist customers with inquiries, concerns, and requests in a friendly and professional manner
- Provide accurate and timely information to customers regarding products, services, and promotions
- Handle customer complaints and resolve issues effectively and efficiently
- Process customer orders, returns, and exchanges
- Maintain a clean and organized work area
- Upsell products or services to maximize sales opportunities

'''Experience'''
- Fluent in English and Spanish, both written and verbal
- Excellent phone etiquette and communication skills
- Ability to communicate effectively with customers from diverse backgrounds
- Strong organizational skills with attention to detail
- Basic math skills for processing payments and handling cash transactions
- Previous experience in customer service or retail is preferred but not required

We offer competitive pay and benefits packages. The schedule for this position may include evenings, weekends, and holidays.

**Job Types**: Part-time, Permanent

**Salary**: From £10.50 per hour

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Falkirk: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Retail sales: 1 year (required)
- customer service: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person


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