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Sales Co-ordinator

4 months ago

Knutsford, United Kingdom Cottons Hotel & Spa Full time

**Job Ref**:THW6367

**Branch**:Cottons Hotel Spa

**Location**:Cottons Hotel Spa, Knutsford

**Salary/Benefits**:Competitive Salary with an excellent benefits package and monthly gratuities

**Contract type**:Permanent

**Hours**:Full Time

**Shift pattern**:Shifts will vary between the hours of: 8am - 7pm Mon - Thurs, 8am - 5.30pm Fri Sat (up to 2 a month). 5 days out of 7

**Hours per week**:40

**Posted date**:24/11/2023

**Closing date**:26/12/2023

If you’re a Sales Co-ordinator or have experience of event planning and are looking for a customer focussed, detail orientated role this position could be for you.

**Your day to day;**
- Respond to all enquiries, requests and bookings, via the telephone or face to face, efficiently and with high standards of warm and friendly hospitality and in line with the hotel product plan.
- Supporting the Business Development team in transitioning new business accounts to the Sales team
- Become fully knowledgeable of the hotel’s bedrooms, conference and meetings, product and rates and utilise this in every transaction
- Provide effective administration for all bookings and to communicate these effectively to all departments within the Hotel.
- Provide assistance to Meetings Events delegates - meet and greet and register delegates and be an on-site contact
- Assisting the Sales Management team with Sales reporting and presentations
- Work alongside the Reservations team to assist with administrative tasks as well as proactively upselling and cross-selling across all revenue streams
- Contact meeting and event bookers for feedback post-event with a view to understanding future booking requirements

**Who are we looking for?**

We are seeking someone who is passionate about Sales and the guest experience to join our fantastic Sales team.

As an experienced Sales Administrator you will be pro-active and efficient with supporting the Sales Office Manager and Head of Sales with all bedroom reservations and conference and events bookings. We use Opera Sales Catering to manage our bookings, knowledge of this would be advantageous but training can be provided.

If you have a flair for organisation, natural sales ability with great communication skills and can turn ideas into reality then this varied and exciting role could be the role for you.

Your working weeks can sometimes vary and will include occasional weekend work to meet the needs of our guests and clients.

**In return, we are offering a rewarding role with scope for career progression along with;**
- A competitive salary, negotiable dependent on experience
- Enhanced maternity and paternity pay
- Wagestream - the ability to access up to 40% of your wages as you earn them each week
- 28 days annual leave (rising to 33 days after 5 years)
- Health cash plan with access to high street discounts
- Generous employee discounts on food, beverage and accommodation in our beautiful properties across the country
- Life assurance and pensions scheme
- Bespoke training programmes accessible to all
- An engaging supportive work environment

Cottons Hotel Spa is a busy four-star property in Knutsford, Cheshire, with 138 guest rooms, 14 meeting rooms, restaurant, bar and spa. It is a popular choice with business and leisure guests and staff pride themselves on providing a quality experience to everyone who comes through the doors. Situated close to the M6 and M56, this luxury four-star property is great for experiencing Manchester, Chester, Liverpool and the wider North-West. It is part of The House of Daniel Thwaites, a unique collective of Inns, Hotels Spas offering warm hospitality and high quality service in a welcoming environment.

Thwaites was established in 1807 and to this day remains a family run Business. We have Hotels, Inns, Pubs and a Brewery and are focused on providing superb hospitality in outstanding properties in great locations