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Customer Service Assistant

3 months ago

Belfast, United Kingdom RELAY COMMUNICATIONS LIMITED Full time

We are seeking a friendly, detail-oriented, and proactive Customer Service Representative to join our team. If you excel at communication and enjoy helping others, we want to hear from you

**Key Responsibilities**:

- **Issue Resolution**: Identify customer needs and resolve issues efficiently, escalating complex cases to the appropriate departments as needed.
- **Product Knowledge**: Maintain a thorough understanding of our products and services to effectively assist customers and provide accurate information.
- **Feedback Collection**: Gather customer feedback to help improve our products, services, and overall customer experience.
- **Team Collaboration**: Work closely with team members and other departments to ensure a seamless customer experience.

**Qualifications**:

- **Experience**: Previous experience in a customer service role or a related field is preferred.
- **Skills**: Excellent verbal and written communication skills. Proficiency with Microsoft Office Suite and customer service software.
- **Problem-Solving**: Strong problem-solving skills with a proactive approach to resolving customer issues.
- **Interpersonal Skills**: Friendly, empathetic personality with the ability to build rapport with customers.
- **Team Player**: Ability to work well in a team-oriented environment and collaborate effectively with colleagues.
- **Adaptability**: Ability to manage multiple tasks and adapt to changing priorities in a fast-paced environment.

Pay: From £23,978.00 per year

**Benefits**:

- Company events
- Gym membership
- On-site parking
- Paid volunteer time

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Belfast: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 16/06/2024