Concierge Officer

2 days ago

Coventry, United Kingdom Citizen Full time

**Basis**:Full Time

**Work Pattern**:38.5 hours Per Week average - 12 hr shifts inclusive of breaks, Rolling pattern of 4 weeks days / 4 weeks nights.

**Type**:Permanent

**We are brave, we are ambitious, we are honest, and we are Citizen**

Citizen is committed to delivering enhanced services to our customers and clients by investing in new colleagues to further expand our Concierge Team.

This is a great opportunity to join our inhouse Concierge Team who help keep our high-rise customers and buildings safe in Coventry. The role is the perfect opportunity for someone who enjoys providing a great customer and front of house service to the local community where you will be given plenty of support and training to flourish.

**In housing you can make a real difference, the role of Concierge Officer will involve**:

- Robust, proactive monitoring of CCTV and Access Control Systems to restrict access to authorised persons only.
- Conducting checks of sites to ensure they are safe and secure.
- Working with colleagues to manage a range of issues including evidencing and reporting of anti-social behaviour, hazards, building/fire safety matters and assisting with emergencies.
- Visible and accessible point of contact for enquiries.
- As a member of the Concierge Team, you will often be the first point of contact where you will be able to assist, direct and find a solution to queries.

**As a Concierge Officer we need you to have**:

- A professional and positive approach to customer service.
- Good communication skills both verbally and written.
- Ability to work on your own and proactive in finding solutions to challenging issues.
- Full driving licence.

**We would be **_really_** excited if you have**:

- Customer service experience.
- Experience within the social housing industry.

**Our people are everything and we offer**:

- Opportunities for salary progression, which is directly linked to performance reviews
- Additional bolt on to salary for any extra shifts worked
- ‘Live work better’ scheme which actively encourages work-life balance
- Annual leave starts at 25 days per year, increasing with length of service
- Enhanced family leave
- Company Pension - Citizen match up to 10%
- If part of the pension scheme you are entitled to Life cover (three times your annual salary)
- Organisational Sick Pay (benefit increases with length of service)
- EAP - a 24/7 service which gives free, confidential advice and support on a range of issues including telephone counselling
- Medicash scheme -which includes GP Access, digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more
- Representation opportunities on our Staff Consultative Forum
- Access to Citizen’s Wellbeing platform
- Employee Excellence Awards (winners receive extra days annual leave that year)
- Occupational Health
- We believe everyone has something to give and encourage everyone to be the best they can be to reach their full potential with extensive learning and development opportunities and Study Leave

We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse or neglect. As part of our recruitment process, we carry out robust safeguarding checks.

**Closing date: 15th March 2024**

**Interview date: TBC**

**INDAD**

This is a great opportunity for you to join one of the UK’s most trusted social housing providers.

Citizen owns and manages 30,000 homes across the West Midlands, including diverse communities from urban tower blocks to rural villages and towns; but we provide more than housing - our homes are a foundation for life.

We are proud to be an organisation which deals directly with the consequences of our housing crisis by providing homes for people who can’t access them on the market.

We are a not-for-profit organisation and a registered charity. All the money we make goes back into improving our homes and services and building new homes so that we can help more people.

Working for Citizen not only offers you the chance to work for an award-winning, big-hitting organisation in the West Midlands, it gives you the opportunity to work for an organisation with a heart and a clear social purpose.

It doesn’t matter which function you work in, being part of our team will give you the chance to play your own part in making a very real difference to people’s lives.

Watch our video to find out more about our work:

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