Night Concierge

**Role: ** Night concierge

**Based: ** Coventry

**Rate**:  £12.25 to £15ph depending on pay status

**Start Date: ** ASAP

**Duration: ** Temp on going

**Hours**:  10 hours

7pm - 7am every Saturday - 2 hour break

Our client, a well-respected charity, provides support to improve the lives of families and people using their services by delivering a high quality and responsive support worker service to ensure a safe sound and supportive environment in conjunction with support workers and the service manager

**Synopsis of duties**:

- Provide front of house services to clients ensuring they are signed in or out where required and their queries are handled in a professional manner, referring them to support staff where required
- Manage additional front of house duties including telephone calls and external visitors to the Lifehouse; accurately recording messages, conduct follow up telephone calls, update log books and handover reports etc where appropriate;
- carry out administration regarding internal and external post, sorting and issuing to clients and staff as required
- Complete building checks which may include patrols of the building and ensuring fire exits and external doors are free from obstruction, maintaining Health and
- Safety records including fire and other records as deemed appropriate; monitor cctv equipment
- Update data on Atlas system for clients; complete entry and exit information for clients and helping with data entry and statistical gathering for Housing
- Management purposes; receive and record client rent payments accurately using electronic systems
- Respect the diversity of other people’s culture, faith and practice; ensuring compliance with the 12.25Equality and Diversity policy
- Engage with clients to maintain positive relationships and resolve conflict using de-escalation skills where appropriate
- Clean office space and communal areas on a scheduled basis and clean and prepare void rooms when necessary, in order to maximise occupancy and ensure turn around targets are met Log and report maintenance work including emergency out of hours repairs
- Ensure continued professional development by attending training as identified and playing an active role in performance reviews; as well as keeping up to date with best practice and regulations relevant to this field of work
- Complete any other duties as could be reasonably expected in the fulfilment of this role

**Essential Requirements**:

- Enhanced DBS issued within the last 12 months and/ or registered on the DBS Update Service

Supporting Futures Consulting acts as both an employer and an agency.

**Job Types**: Part-time, Temporary contract

**Salary**: £12.25-£15.00 per hour

Expected hours: 10 per week

Schedule:

- 12 hour shift
- Night shift

Licence/Certification:

- DBS dated in the last 12 months or on the update service? (required)

Work Location: In person