Night Concierge Roles

4 days ago

Coventry, United Kingdom Lotus Sanctuary CIC Full time

**JJOB DESCRIPTION**

**JOB TITLE **Concierge (nights) - Supported Housing

46 hours per week 4 nights on 4 nights off, on a rota basis. 8pm to 8am ( 30 min break)

**REPORTS TO **Service Lead - Supported Housing

**PURPOSE OF THE ROLE**

Lotus Housing is a community interest company. We operate nationally, providing both transitional supported housing to vulnerable adults and families at risk of homelessness and private sector rental accommodation. For our supported residents, we provide Intensive Housing Management services which aim to empower residents with the right tools to live independently by managing a tenancy and household.

Our aim is to end homelessness and the size of our task is what keeps us motivated. For every person we’ve helped reach independence, we know there are many more that could benefit as the demand for housing out paces the supply. We are constantly expanding our services and alongside growing our housing provision and the number of residents we empower; we have launched retail outlets and a resident hub. This is an exciting time to join a young progressive organisation and be part of a growing team_._

**PRIMARY RESPONSIBILITIES**

Providing security for our buildings, ensuring that our residents are secure in their homes, deal with emergencies as they arise, undertake regular inspections throughout the shift, monitor door entry and CCTV ensure all visitors to the property leave by 11.00pm and undertake health and safety room inspections as required, deal with any issues of anti-social behaviour, keep records of all inspections undertaken, deal with and escalate any issues that occur throughout the shift and attend other sites as needed to undertake designated tasks as required.

**Main Responsibilities**
- To maintain the security of our buildings by undertaking regular inspections during the shift to ensure that the property is clear of any health and safety hazards.
- To undertake room health and safety checks on a regular basis throughout the shift as required.
- To manage emergency situations as they arise and to offer information, guidance to residents and provide emergency cover as needed.
- To assist residents to manage any crises, emergencies or difficulties that may arise out of hours.
- To maintain accurate records and ensure that all records are updated relating to your service.
- To undertake cleaning duties as required.
- To assist in the preparation of accommodation for new residents and ensure that our accommodation meets our lettable standards, ensuring that the property is prepared and cleaned prior to letting.
- To ensure we are adhering to regulatory requirements, carry out health and safety property inspections and assist with scheduled compliance checks to ensure that all systems are updated, and repairs are reported to maintenance.
- To take actions and escalate any areas of concern where there are any issues identified at the property, such as anti-social behaviour, to ensure that service delivery is provided in line with Lotus Housing operational standards, policies and procedures and any issues are escalated to your Line Manager.
- Complete all mandatory training required for your role, attend regular 121 meetings with your line manager and team meetings as scheduled.

**Organisational Responsibilities**
- Liaise effectively and develop strong working relationships with the day staff and your Line Manager to ensure that an effective handover is completed every at the beginning and end of each shift.
- Respond swiftly to enquiries, complaints requests or problems raised by residents and escalate any concerns received from local authorities, Probation, Police, to your Line Manager.
- Comply with Lotus Housing’s Housing Management, Safeguarding, Complaints, Lone Working, GDPR, confidentiality and H&S Policies.
- Undertake other duties as commensurate with the role and as instructed by the Regional Operations Manager/Head of Supported Housing and other Managers as required.
- To provide information to the business support team on the local service to assist in completing reports or marketing projects. To assist in the development and promotion of the service.

**ESSENTIAL RECORD KEEPING**
- Ensure all reports are accurate and kept up to date and that confidentiality is maintained.
- Ensure all information relating to services are accurate and up to date
- Provide relevant reports as required by the line manager and others.
- Maintain accurate records of progress towards the achievement of agreed goals for your service.
- To ensure that you are following policies and procedures and make recommendations where necessary.

**HEALTH AND SAFETY**
- Be responsible for your health and safety whilst at work and the health and safety of any other employees or visitors. To report all repair issues to the asset management team using the correct procedures.
- Assist in the completion of risk assessments.
- Ensure all relevant safety checks are conducted such as fir

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