Customer Experience Team Member

5 months ago

Coventry, United Kingdom Colliers International Full time

Customer Experience Team Member Bourn

Team Assistant -
COLLIERS

Colliers is a leading commercial real estate services company, providing a full range of services to real estate occupiers, developers and investors on a local, national and international basis. Services include, real estate management, brokerage sales and leasing (landlord and tenant representation), valuation, consulting, project management, project marketing and research. We provide our services across the core sectors (office, industrial, retail and hotel) as well as many specialised property types.

The UK business is headquartered in London, with over 900 specialists throughout 16 offices across the UK and Ireland.
- Beyond_ is a front of house management initiative that has been developed by Colliers to deliver a holistic management and training service, adding a new dimension to property management.

Client expectations are changing and we’re changing with them. Front of house is no longer a reception team and building services; front of house is about experience and service.

The focus of _Beyond_ is to provide a superior experience to everyone who walks through the front door and those who work within them.

ROLE

The role of Customer Experience (CX) team member is to deliver memorable instances to our clients, agents, potential occupiers, guests and stakeholders by forming long lasting relationships. CX team member delivers personalized service at each interaction. CX team members will act as an ambassador for Bourn.

CORE RESPONSIBILITIES
- Ensure the fundamentals of customer services are followed and delivery to the highest standards
- Deliver a warm hospitality-style welcome and a fond farewell to clients, customers, and guests, ensuring they receive a unique experience throughout their time at the estate.
- Supporting with onsite marketing initiatives as well as overseeing social media channels and content creating for the digital screen
- Ensure front of house areas are always immaculately presented
- Support Colliers initiatives to elevate customer experiences (occupier & community engagement, social media and social value)
- Follow Colliers Beyond: Front of House standard operating procedures and guidelines
- Ensure property visitor management processes are strictly followed
- Build professional relationships with clients, guest and other key stakeholders (agents & potential occupiers)
- Deal with complaints and offer prompt resolutions, escalate where necessary
- Adhere to Colliers H&S protocols
- Data processing and management of databases, ensuring accurate and timely import of information
- Firmly abide by Beyond: Front of House dress code and personal presentation policy
- Log any property faults/issues with the helpdesk and inform the Facilities Management team
- Oversee, co-ordinate and arrange any viewings for potential occupiers, and also promote building facilities and offerings
- Acquire extensive knowledge of the premises and the nearby venues, businesses, and local area
- Arrange events, added value services such restaurant reservations, transportation etc.
- The Colliers UK competency framework outlines who our people need to be and the behaviours they should display to meet the expectations of clients, colleagues and stakeholders. The 3 competencies encapsulate what a successful professional at Colliers UK looks like for each._

KNOWLEDGE
- Knowledge competency refers to: Expertise & professional development, commercial acumen & enterprise, innovative thinking & agility and communication and managing expectations._

The ‘Knowledge’ competency refers to our ability to acquire, develop and use knowledge to benefit clients and colleagues through expertise, commercial awareness and thinking outside the box. It encompasses knowledge of how to communicate effectively & manage stakeholder expectations to achieve end goals and objectives.

**Expertise & Professional Development**
- You understand the importance of building and sharing expertise with clients, occupiers, visitors and stakeholders.
- Good literacy and numeracy skills
- Experience in the hospitality sector (hotels, sales, events, restaurant, aviation, concierge retail) sector is necessary

**Commercial Awareness & Value Add**
- You understand what the team/department does and how your role contributes to the success of the team
- You possess commercial awareness and latest customer experience market trends
- You continuously strive to seek opportunities to add value by enhancing customer experiences

**Innovative Thinking & Agility**
- You understand the need for innovation and agility in the business environment and in your role
- You will demonstrate a sense of urgency

**Communication & Managing Expectations**
- You understand the importance of effective communication, both written and verbal skills
- You will strive to anticipate needs and exceed expectations
- You will communicate to provide required information as well as offer prompt resoluti

  • Customer Experience Team Member

    4 weeks ago

    Coventry, Coventry, United Kingdom Unite Students Full time

    Customer Experience Team Member RoleWe are seeking a caring and warm individual to join our team as a Customer Experience Team Member. As a key member of our front of house team, you will provide a welcoming service to our students, conduct flat viewings and inspections, and plan and run events to enhance their experience.Key Responsibilities:Provide a...

  • Student Experience Team Member

    6 months ago

    Coventry, United Kingdom Unite Students Full time

    **Customer Experience Team Member** **Location: Coventry** **Salary**:£21,786 - £23,100 (depending on experience), plus bonus and benefits **Hours**: 37.5 hours per week. Customer Experience Team Members work 5 days out of 7, between the hours of 7am and 10pm. Weekends will be required on a rota basis. **The role** Come to Unite Students and flourish...

  • Student Experience Team Member

    6 months ago

    Coventry, United Kingdom Unite Students Full time

    **Customer Experience Team Member** **Location**:Coventry **Salary**:£23,965 - £25,410 per annum (depending on experience),plus bonus and benefits **Hours**: 37.5 hours per week. Customer Experience Team Members work 5 days out of 7, between the hours of 7am and 10pm. Weekends will be required on a rota basis. **The role** Come to Unite Students and...

  • Customer Team Member

    5 months ago

    Coventry, United Kingdom Coop Full time

    **Customer Team Member** - Location: 132-136 Sutherland Avenue, Eastern Green, Coventry, CV5 7NJ- Pay: £12.00 per hour- Contract: 24 hours per week + regular overtime, permanent, part time- Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview- Full, paid...

  • Customer Team Member

    5 months ago

    Coventry, United Kingdom Coop Full time

    **Customer Team Member** - Location: 132-136 Sutherland Avenue, Eastern Green, Coventry, CV5 7NJ- Pay: £10.90 per hour- Contract: 24 hours per week + regular overtime, permanent, part time- Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview.- Full,...

  • Customer Team Member

    5 months ago

    Coventry, United Kingdom Coop Full time

    **Customer Team Member** Location: 132-136 Sutherland Avenue, Eastern Green, Coventry, CV5 7NJ Pay: £10.90 per hour + great benefits Contract: 12 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (from 6am), afternoons, late evenings (until 11pm) and weekends, to be discussed at...

  • Customer Team Member

    5 months ago

    Coventry, United Kingdom Coop Full time

    **Customer Team Member** Location: Woodway Lane, Wallsgrave, Coventry, CV2 2HX Pay: £10.90 per hour + great benefits Contract: 25 hours per week + regular overtime, permanent, part time Working pattern: Shifts including afternoons from 2pm until 10pm and weekends, to be discussed at interview. Role will also include working in our in-store bakery. Full...

  • Customer Team Member

    5 months ago

    Coventry, United Kingdom AF Blakemore & Son Ltd Full time

    Customer Team Member (SPAR 18+) Bannerbrook, Coventry.Min 8 Hours P/W - possibly more hours when the store needs.Various shifts available including evenings and weekends.We have an exciting opportunity for a SPAR Customer Team Member, As a Customer Team Member at SPAR, you will play a vital role in supporting our store management and creating a positive...

  • Customer Experience

    5 months ago

    Coventry, United Kingdom Parker Meggitt Full time

    **Customer Experience - Team Leader**: - Requisition ID: 120351- Business Unit: PARKER (PARKER)- Location: Coventry, COV, United Kingdom, CV7 9JUParker is a Fortune 250 global leader in motion and control technologies. For more than a century the company has engineered the success of its customers in a wide range of diversified industrial and aerospace...

  • Customer Experience Team Leader

    5 months ago

    Coventry, United Kingdom Inchcape Full time

    **Mercedes Benz - **Customer Experience Team Leader** **£34,000 + OTB £44,000 + Car + Employee Benefits** **45 hours a Week** **Benefits** At Inchcape, we are all about rewarding hard work, that’s why we offer a benefits package with great perks from vehicle discounts to mental health support and much more - **Family Friendly** - Enhanced family...

  • Sales Support Team Member

    7 days ago

    Coventry, Coventry, United Kingdom Universal Business Team Full time

    Unlock Your Sales PotentialWe are seeking a highly motivated and organised Sales Support Assistant to join our dynamic team at Universal Business Team. As the ideal candidate, you will be responsible for driving sales growth in your designated geographical area.About the RoleThe successful candidate will serve as the vital link between on-the-road sales...

  • Customer Support Team Members

    5 months ago

    Coventry, United Kingdom The Future Works Full time

    **England, West Midlands, Coventry - £11.14 per hour****: Posted: 24/07/23 Description: We are delighted to assist our valued client with their seasonal recruitment for 10 Customer Support Team Members, based in north Coventry. Hours of work Monday to Friday 09.00 - 17.00 ½ hour unpaid lunch. Working from 23rd August until approximately till the end of...

  • Restaurant Operations Manager

    4 weeks ago

    Coventry, Coventry, United Kingdom Bistrot Pierre - Midlands Team Member Full time

    About the Role:We are seeking a highly skilled and experienced Duty Manager to join our dynamic restaurant team at Bistrot Pierre - South Team Member. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and ensuring the smooth operation of our restaurant.Key Responsibilities:Ensure staffing levels are...

  • Customer Experience Advisor

    6 months ago

    Coventry, United Kingdom Jonathan Lee Recruitment Ltd Full time

    **Sector**: Automotive **Function**: Commercial **Contact**: Ellie Ebbage **Phone**: *** **01384 446118** **Duration**: Contract **Job Ref**:66268 - Job details**Customer Experience Advisor - 39323 - £23.63/hr (inside IR35)** Do you have Customer Experience Advisor experience, and are you seeking a new job in Coventry? Jonathan Lee Recruitment is helping...

  • Customer Experience Specialist

    4 weeks ago

    Coventry, Coventry, United Kingdom Leasys Full time

    Job Summary:We are seeking a highly skilled Contract Hire Administrator to join our team at Leasys. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.Key Responsibilities:Provide best-in-class customer service through clear processes and...

  • Duty Manager

    6 months ago

    Coventry, United Kingdom Bistrot Pierre - Midlands Team Member Full time

    Why shouldyou join our team?We currentlyhave a wonderful opportunity to join our dynamic restaurantteam as a Duty Manager. Every member of our restaurant team plays an integralpart in delivering the best possible experience for our customers. We prideourselves on having created a welcoming and inclusive environment for all, toexcel and develop in their...

  • Customer Experience Specialist

    1 month ago

    Coventry, Coventry, United Kingdom Caresoft Global Limited Full time

    Job SummaryWe are seeking a skilled Customer Experience Specialist to join our team at Caresoft Global Limited. As a key member of our client experience team, you will be responsible for delivering exceptional customer service and resolving client complaints in a timely and professional manner.Key ResponsibilitiesRespond to client enquiries and complaints in...

  • Customer Experience Specialist

    2 days ago

    Coventry, Coventry, United Kingdom Octopus Energy Full time

    Role Overview: We're seeking a highly skilled and multilingual Energy Specialist to join our dynamic EuroHub operations team. As a key member of our team, you will be responsible for providing exceptional customer service, resolving complex issues, and delivering end-to-end customer experiences.Key Responsibilities:* Provide timely and effective solutions to...

  • Customer Experience Advisor

    5 months ago

    Coventry, United Kingdom Jonathan Lee Recruitment Ltd Full time

    **Sector**: Automotive **Function**: Commercial **Contact**: Ellie Ebbage **Phone**:01384 446118** **Duration**: Contract **Job Ref**:66998 - Job details**Client / Customer Experience Advisor - 39512** **£23.63/hr Umbrella (inside IR35)** **Division: Sales and Marketing** **Location: Whitley (hybrid)** **12 month initial contract** **Position...

  • Customer Experience Ambassador

    6 hours ago

    Coventry, Coventry, United Kingdom Klarent Hospitality Limited Full time

    Job OverviewKlarent Hospitality Limited is seeking a skilled Meeting and Events Operative to join our team. As a key member of our staff, you will be responsible for delivering exceptional Guest and Member experiences.Key ResponsibilitiesSupport departmental targets, ensuring brand standards are met, and comply with hotel security and health and safety...