Information Support and Administration Officer

6 months ago

Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

This is an exciting opportunity for a motivated and enthusiastic individual to join the busy Information Department as an Information Support Officer at the Oxford University Hospitals NHS Trust.

Based at the Unipart House Business Centre in Oxford, this corporate role is crucial to the Trust and the post holder will gain knowledge and experience of the way NHS data is used to support operational processes. You will undertake an essential role for the Trust supporting completion of statutory returns to the Department of Health and providing essential local reporting within the Trust.

You should have excellent numerical skills backed up with evidence of an ability to use Microsoft Access and Excel. An understanding of NHS datasets is desirable.

The team benefits from a hybrid set-up where team members are able to work from home for some of the week if preferable.

A typical week will involve running routine reports for both internal and external recipients.

You will undertake an essential role for the Trust supporting completion of statutory returns to the Department of Health and providing essential local reporting within the Trust.

You should have excellent numerical skills backed up with evidence of an ability to use Microsoft Access and Excel. An understanding of NHS datasets is desirable.

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

**POST**: Information Support and Administration Officer

**GRADE**: Band 4

**HOURS**: Full time

**ACCOUNTABLE TO**: Information Team Lead

**DIRECTORATE**: Digital Division

JOB SUMMARY

To produce and interpret the information the Trust needs both internally and externally to support and develop its business aims, and to meet the Trust’s statutory information requirements. The key elements to the role are:
Process manual data collection to support internal and external reporting.

Support the production, approval and submission of statutory and other routine reports.

Provide administrative support to members of the Information Department.

KEY DUTIES AND RESPONSIBILITIES

To support the Trust’s Reporting Process, alongside other members of the Information Team. Duties to include:
Operate standard processes to produce / prepare regular reports (Daily / Weekly / Monthly) & Review reports produced to check accuracy against expected results.

Monitoring and investigating data quality problems, liaising with directorates and IM&T staff. This will include some detailed analysis of complex records which requires prolonged investigation and concentration. The post-holder will be required to suggest changes to policies and practices within the Information department and to practice in the wider Trust.

Monitoring data submissions and liaising with appropriate staff when submissions fail.

Investigating patient records to determine the responsible commissioner, this will involve reference to National guidelines as well as local policies. In order to do this the post-holder must be able to analyse individual records against complex criteria and either act on the conclusion or communicate the issues and interpretation to others.

Analysis of key data fields to ensure completeness, quality and consistency whilst complying with the NHS National Data Dictionary. The post-holder will gain detailed and in-depth knowledge of national data standards and procedures.

Use of advanced keyboard skills.

To provide cover for other Information Support Officers within the Information Team as required.

The duties above will need to be carried out independently without day to day supervision or strictly defined operating procedures. The post holder will need to be able to work from Trust & Department policies to determine the correct course of action.

To provide administrative support

Provide administrative support to the Information Department in calendar management, booking meetings and general administration.

Take minutes, provide supporting papers and take follow up actions or chase action owners.

Support administration of interviews, booking and setting up rooms and equipment.

Keep team laptops up to date and keep track of laptop bookings.

Assist in the provision and maintenance of accurate and comprehensive documentation to support routine reporting.

To process data collections & returns. Resp

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