CRM Administrator

4 months ago

Bristol, United Kingdom Focal Point Positioning Full time

**Location**: Cambridge or Bristol (In-Hub or Hybrid)**:
***Hours of work**:40 hours per week**:
**Length**:Full-time / Permanent**:
**Job Reference**:FPP/CRMA1**:
**Salary: £30,000 - £40,000 per annum**:
**Our purpose is simple: To improve every positioning solution**:
We develop groundbreaking technology that boosts the accuracy, reliability and security of radio receivers.Chipset manufacturers and Original equipment manufacturers (OEMs) partner with us to enhance the capability of their devices, helping to improve the lives of billions of people who rely on location technologies.

**The Opportunity**:
Join our dynamic team as a CRM Administrator, where you'll collaborate closely with our Business Development Team and relevant stakeholders across the business. This pivotal role offers you the chance to design and take ownership of efficient processes within our CRM system Pipedrive, whilst analysing data for actionable insights and make recommendations to our internal stakeholder.

**Key Responsibilities**:** CRM Ownership**
- Build and monitor report dashboards based on the requirements throughout the business, highlighting areas for improvements, issues, standards not being upheld etc
- Track and report on business development activities, CRM pipeline status and progress towards revenue targets
- Monitor and analyse customer feedback, reviews, and satisfaction surveys to identify areas for improvement and implement customer-centric solutions
- Ensure the CRM is the source of truth for customer accounts across the business embedding the infrastructure further into teams/processes/workflows
- Manage and implement CRM best practices
- Review and keep up to date with functionality to suggest improvements aligned with our business growth
- Monitor and report actionable insights and feedback to relevant departments; making recommendations based on the data

**Cross-functional Support**
- Regularly review schedules and chase relevant actions
- Ensure targets and/or timeframes are maintained
- Coordinate internal and external meetings on behalf of the BD and Licensing teams
- Monitor leads inbox alongside the Business Development Officer
- Ensure data across the CRM is up to date and clean
- Automations and Integrations to improve efficiency
- Support account management keeping up to date with the status of all customers/partners in the pipeline
- Attend cross functional meetings to ensure timelines are understood, actions are followed and our CRM is up to date

**Your Experience**:
**Essential**:

- Proven experience in CRM administration, using Pipedrive or similar platform.
- Familiarity with business development activities and pipeline management.
- Experience in implementing and managing CRM best practices, including data hygiene and process optimisation.
- Experience in coordinating internal and external meetings, preferably within business development or licensing contexts.
- Ability to embed CRM infrastructure further into teams, processes, and workflows across the organisation.

**Your Skills**
- Exceptional organisational skills with the ability to manage multiple tasks and priorities simultaneously.
- Strong interpersonal skills with the ability to effectively communicate and collaborate with cross-functional teams.
- Meticulous attention to detail, particularly in maintaining clean and up-to-date data within the CRM system.
- Collaborative mindset with a willingness to support and work alongside colleagues in achieving shared goals.

**Personal Attributes**
- Self-motivated and results-oriented
- Strong attention to detail
- Analytical mindset
- Effective time management
- Clear and concise communicator

**Our Guiding Principle and Values**

Our guiding principle, **Strive for Excellence**, sets the expectation of how we operate.

It helps to shape our work environment, and how we should navigate everything we do from our day to day behaviours to the way we interact across the organisation.

We value **high integrity.**
- We demonstrate this through honesty, transparency and ethical behaviours. _

We value **high performance.**
- We demonstrate this through active problem solving, proactively seeking out solutions. _

We value **high collaboration.**
- We demonstrate this through empowering our people and teams, creating an environment that encourages inclusivity and respect._

**Your Development and Perks**

Your development is equally important as our business grows and we offer opportunities including appraisals, career development plans, training courses, feedback sessions through 1-2-1 meetings, knowledge-sharing and cross-training.

Our generous benefits package includes the following;
- 8% company contribution pension scheme
- You can choose your way of working
- In-hub (3 days+ in office) or Hybrid (1-2 days in office)
- 25 days annual leave + bank holidays
- Office closure at the end of each year giving you additional annual leave
- Additional annual leave after 3 years
- Enhanced special

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