Customer Support Executive

4 weeks ago


London, United Kingdom Trybe Full time

Have you always wanted to join a thriving startup? We’re seeking a Customer Support Executive who is fluent in French and English to join our team and take our customer service to new heights

**Who is Trybe?**

Trybe is a startup that provides modern cloud-based software to clients in the hotel spa and wellness industries. We are on a mission to revolutionise their guest and back-of-house operational experiences. We’re a high performing, energetic team, looking for like-minded, talented individuals who want to embrace the start-up culture and work as a team as we continue to grow and take on new heights. It’s a little corny, but we really are a Tribe We were founded in 2020 and are proud to list a number of leading spa and leisure operators across the U.K. onboard with Trybe.

**Requirements**:
**Who you are**

If you’re passionate about assisting and supporting users and want to join a rapidly growing startup, we want to hear from you
- You’re dedicated to providing top-notch support, going above and beyond to ensure customer satisfaction and establish our brand as a leader in the industry.
- You enjoy problem-solving and have great writing and communication skills, allowing you to support and explain solutions to non-technical users with clarity and precision.
- You’re a self-motivated individual who takes pride in taking ownership of customer relationships and enjoys building strong connections with customers.

**What the role involves**
- You’ll help deliver outstanding customer support that consistently exceeds our clients expectations to solidify our reputation as a trusted provider in the industry.
- You’ll use your expertise and creativity to shape our customer support strategies by producing user-friendly guides and training materials that are concise and easily understandable.

**Benefits**

**✨ Trybe Benefits**
- A competitive salary £25-£30k
- The opportunity to join a disruptive startup in its early stages.
- Vitality private health insurance.
- We’re based out of WeWork. This means large open-plan offices, an in-house barista to fix up your morning coffee, regular events and popups, foosball, snooker and ping pong tables with beer and cider on tap. We have 2 furry colleagues, Sooty and Hugo
-.
- Weekly team lunch.
- Hybrid working, 3 days in the office, 2 at home.
- 26 days annual leave plus bank holidays.



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