Head of Fulfilment

2 weeks ago


Manchester, United Kingdom Get Staffed Full time

Head of Fulfilment

Our client is looking for a skilled and dedicated Head of Fulfilment to join their talented and friendly team. This full-time fulfilment role is based in Manchester and comes with an attractive salary of £40,000 - £50,000 and many fantastic benefits.

As a Head of Fulfilment, you will ensure our client's customers receive the highest quality service from order to aftersales. You will also oversee every step of the fulfilment process, including supply chain, warehouse operations, inventory planning and customer service. In addition, you will actively participate in procedural development, working towards operational excellence.

In your first few weeks in this fulfilment job, you can expect to:
*Ensure that all customers receive their deliveries on time and in full and that any potential failure is reported to the customer before they report it
*Maintain the highest standards of customer service
*Oversee the delivery of KPIs on all operational targets, including overall fulfilment costs and our client's customer delivery promises
*Develop and implement business process initiatives to optimise departmental operations per overall business objectives

In return for your dedication, collaboration and commitment, you will receive a salary of £40k-£50k and an excellent benefits package, joining a welcoming and inclusive culture.



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