Customer Support Agent

4 months ago


Kingston upon Thames, United Kingdom Wolters Kluwer Full time

**Responsibilities**:

- Provide excellent software support that is efficient in response times and effective in resolution.
- Resolve moderately complex product related queries reported by customers via telephone, customer community and remote access
- Liaise with internal teams where necessary to help find a resolution
- Understand key business drivers and build knowledge of products, company, processes and customers

Skills & Competencies
- A working knowledge of accounting and bookkeeping or a recent degree in Accounting, Finance or Business Administration
- Good problem-solving skills
- Ability to learn new software products quickly
- Professional and excellent communication skills, both written and verbal, to deal with customer representatives at all levels
- Ability to learn and adapt to new technologies quickly
- An appreciation and a commitment in delivering outstanding customer service
- Good work and team ethic
- Ability to use time well and deliver work on the agreed time frames.

Our offering

Wolters Kluwer offers a flexible approach to working. You will be expected to be in the office 2 days per week and will be able to work from home on the other days if you wish.

We have a positive workplace culture with a focus on personal development.

Career Progression

There is opportunity to progress through different levels within Customer Support as you gain further knowledge and experience, but opportunities also exist outside of the department in other areas of the business such as in technology, product management or professional services. Customer support is a great department to start your career at Wolters Kluwer whether you have just graduated or have some years of work experience behind you


  • Rental Sales Agent

    3 weeks ago


    Kingston upon Thames, United Kingdom Europcar Group Full time

    Europcar is looking for Rental Sales Agents You've probably heard of Europcar. You probably think we just rent cars at the airport. We do so much more!Would you like to be part of the Europcar team? Are you someone who enjoys and excels in customer facing roles? Do you enjoy achieving targets and working as part of a diverse team? We are looking for...

  • Property Viewing Agent

    2 months ago


    Kingston upon Thames, United Kingdom Optamor Full time

    Job Title: Property Viewing Agent Duration: Permanent Salary: £23,500 per annum + Car Allowance + Commission + Benefits package Hours: 37.5hrs Location: Kingston / Twickenham Area (Covering Post Codes KT1, KT2, KT3, KT4, KT5, KT6, KT7, KT8, KT9, KT10, KT11, KT12, KT17, KT18, KT19, KT21, KT22, KT23, KT24 and TW10, TW11, TW12) Due to the role's...

  • Property Viewing Agent

    2 months ago


    Kingston upon Thames, United Kingdom Optamor Full time

    Job Title: Property Viewing AgentDuration: PermanentSalary: £23,500 per annum + Car Allowance + Commission + Benefits packageHours: 37.5hrsLocation: Kingston / Twickenham Area(Covering Post Codes KT1, KT2, KT3, KT4, KT5, KT6, KT7, KT8, KT9, KT10, KT11, KT12, KT17, KT18, KT19, KT21, KT22, KT23, KT24 and TW10, TW11, TW12)Due to the role's requirements, the...

  • Customer Service Agent

    4 months ago


    Staines-upon-Thames, United Kingdom ATA Full time

    **Customer Service Agent - Egham - £25,000 to £30,000** A great opportunity has arisen with a leading UK based technology integration business. The role is responsible for maintaining high levels of customer service and support for dedicated key accounts. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of...

  • Customer Service Agent

    4 months ago


    Staines-upon-Thames, United Kingdom ATA Full time

    **Customer Service Agent - Egham - £25,000 to £30,000** A great opportunity has arisen with a leading UK based technology integration business. The role is responsible for maintaining high levels of customer service and support for dedicated key accounts. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of...

  • Customer Service Agent

    3 months ago


    Staines-upon-Thames, United Kingdom Reed Full time

    Customer Service Agent Annual Salary: £28,000 plus up to 5% annual bonusLocation: StainesJob Type: Full-time I am recruiting for a Customer Service Representative with a passion for delivering exceptional customer service. This role is ideal for someone with experience in customer service environments such as retail, hospitality, or contact centres. The...


  • Kingston upon Hull, United Kingdom Connexin Full time

    **About Us** We're on a mission to **"Connect the real world with the **digital world to improve lives”.** To get there, we govern ourselves with a set of simple, yet powerful guiding principles. - We believe we make a difference to people’s lives._ - We care about each other & our customers._ - We challenge the Industry._ - We deliver on our promises...

  • Customer Service Agent

    3 months ago


    Staines-upon-Thames, United Kingdom ATA Full time

    **Customer Service Agent - Egham - £25,000 to £30,000** A great opportunity has arisen with a leading UK based technology integration business. The role is responsible for maintaining high levels of customer service and support for dedicated key accounts. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of...

  • Sub Agent

    7 hours ago


    Kingston upon Hull, United Kingdom CV-Library Full time

    Carmichaels are seeking a Sub Agent with extensive Reinforced Concrete experience to work on a Tier 1 highways project in Hull. Experience in complex reinforced concrete works and highways structures is essential. Responsibilities As a Sub Agent, you'll be required to assist the Site Agent to achieve project delivery to the customers objectives. At...

  • Customer Service Agent

    4 months ago


    Staines-upon-Thames, United Kingdom HAYS Full time

    Customer Service Agent - Staines £16/hr Your new companyA global insurance company based in Staines are seeking a Customer Service Administrator. This is a 6 month role, which is expected to run from July to December. The organisation have a strong reputation for providing excellent customer care and work with a number of FTSE listed  organisations across...

  • Trainee Estate Agent

    3 months ago


    Kingston upon Hull, United Kingdom Connells Group Full time

    At **William H Brown**, part of the Connells Group, we're looking for a highly motivated **Trainee Estate Agent** who will work toward becoming a** Sales Negotiator** for our fantastic residential sales team in **Hull**. The **Trainee Estate Agent **is an entry level role where you will learn all aspects of Estate Agency model and be taken through an...


  • Kingston upon Hull, United Kingdom DP World Full time

    Do you have a background within customer service? We are looking to recruit a **Customer Operations Agent **in our Freight booking office in Hull. P&O Ferries are proudly part of the DP World family; with over 150 different businesses across over 40 countries and are a world leading enabler of global trade. A household name for over 180 years, P&O Ferries...

  • Customer Service Agent

    3 months ago


    Newcastle upon Tyne, United Kingdom DXC Technology Full time

    **JOB TITLE: Customer Service Agent** **LOCATION**:Cobalt Business Park** **TYPE: Permanent, Full - time** At DXC we have a long-established partnership with **a Major UK High Street Bank, where we manage their personal lending business.** We support customers, calling us with enquiries and requests about their personal lending accounts. We are looking...

  • Customer Booking Agent

    3 months ago


    Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **Customer Booking Agent - Contact Centre** Quorum Business Park, Newcastle, NE12 8BU **Salary**:£10.42 per hour + uncapped commission **Working Hours**: 35 hours per week **Shift Pattern**: Monday - Friday shifts between 11am-8pm **WEEKENDS OFF!** **Holidays**: 29 days including bank holidays increases to 31 days after 1 years’ service Verisure are...

  • Customer Booking Agent

    4 months ago


    Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **Customer Booking Agent - Contact Centre** Quorum Business Park, Newcastle, NE12 8BU **Salary**:£10.42 per hour + uncapped commission **Working Hours**: 35 hours per week (paid breaks) **Shift Pattern**: Monday - Friday (7 hour shift between 9am-8pm) **Weekends off!** **Holidays**: 29 days increases to 31 days after 1 years’ service Verisure are...

  • Customer Service Agent

    3 months ago


    Newcastle upon Tyne, United Kingdom DXC Technology Full time

    Job Description: JOB TITLE: Customer Service Agent LOCATION: TYPE: Permanent, Full - time At DXC we have a long-established partnership with a Major UK High Street Bank, where we manage their personal lending business. We support customers, calling us with enquiries and requests about their personal lending accounts. We are looking for...


  • Newcastle upon Tyne, United Kingdom Estate Agent NE1 Full time

    We are currently seeking a highly motivated and skilled Finance Administrator to join our dynamic team. As a leading Estate Agent, we are looking for a talented individual who will be responsible for managing rental accounts receivable and payable in our accounts department. - Posting rental payments received. - Chasing missed rental payments. - Negotiating...


  • Kingston upon Thames, Greater London, United Kingdom Sitel Full time

    Unlock Your Potential with SitelAre you ready to take your career to the next level? At Sitel, we offer a unique opportunity to grow and develop your skills in a dynamic and supportive environment.About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our contact...


  • Kingston upon Thames, Greater London, United Kingdom Sitel Full time

    Unlock Your Potential with SitelAre you ready to take your career to the next level? At Sitel, we offer a unique opportunity to grow and develop your skills in a dynamic and supportive environment.About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our contact...

  • Customer Service Agent

    3 months ago


    Kingston upon Hull, United Kingdom DNA Payments Full time

    **The opportunity** We’re looking for an Customer Service Agent (Enterprise) to join our expanding team in Hull. Reporting to our Enterprise Client Services Team Leader, the purpose of your role is to deal with our customers day to day enquiries and resolve matters at first instance. You will join a highly motivated team and be part of a growing business...