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Field Team Leader
4 months ago
Are you a Team Leader? Do you have experience working within Collections? Do you enjoy driving a team to hit targets? If you’ve answered yes, then you could be the right person to join our Operations team at Orbit.
**What you can expect as a Field Team Leader**:
- Salary of £31,000
- Permanent Contract
- Company vehicle
Not only are we offering a competitive salary and a fantastic bonus scheme, you’ll also be entitled to loads of great benefits including, discount and cash back on hundreds of high-street shops and private health insurance, plus much more.
As our new Field Team Leader, you’ll be responsible for leading a group of Field Customer Consultants. You will work in conjunction with the Field Team Manager to ensure your team deliver the business targets in adherence to company legislation and guidelines. Managing them in accordance with company competency framework, policies, and procedures.
**Key responsibilities include**:
- Coach and deliver visit feedback against successful and non-successful outcome visits and ensure the best outcome is being delivered to the customer and the business.
- Communicate effectively with Field Customer Consultants conducting regular briefings and leading team meetings to ensure client and business information is delivered in a timely and appropriate manner, monitoring and delivering team morale and motivation and a ‘can do’ culture
- Maintain expected team standards and ensure best practice people management by conducting all people management related activity, including probation reviews, one to ones, performance reviews, investigations, welcome back discussions, and performance improvement activity in accordance with Company policy
- Identify Field Customer Consultant performance versus targets; guiding the work and translating this into appropriate performance appraisal feedback, development plans or formal procedural action and execute these actions
- Manage change positively and promote continuous improvement by recommending changes that will improve results whilst retaining employee commitment
- Conduct escalated Expression of Dissatisfaction (EOD) or customer complaint calls as per company process
**Things we need from you**:
- Communication - Ability to communicate and influence across the organisation.
- Ability to organise, deliver and document structured and regular feedback on behaviour, processes, systems, and policy.
- Previous experience of taking and resolving escalated customer queries in line with company and regulatory procedures and delivering feedback where appropriate.
- Committed to delivering the right outcome for the business, client and customer and the proven ability to inspire this in others.
- Committed to creating the right employee experience through role-modelling, positive management culture, managing effective performance, maintaining excellent behavioural standards and effective communication models and proven ability to deliver this.
- Ability to work on own initiative and as part of a team with proven ability to innovate and deliver change.
- Computer Literate and the ability to use Microsoft Office.
- Must have a full UK Driving License
**What happens next?**
**Working for Cabot**:
You’ll be working for an award winning; Investors in People Gold accredited organisation. We’re passionate about the ethical treatment of our customers and employees. Our mission is to create pathways to economic freedom. Our vision is to make credit accessible by partnering with our consumers to restore their financial health.
