Team Leader

4 weeks ago


Langford Essex, United Kingdom Xcel Recruitment Full time

Our client, a freight forwarder is looking for a Team leader to join their office in Langford.

As a Team Leader, you will be responsible of the day-to-day management of the data processing team, ensure timely clearance of import and export shipments, hold regular team meetings, make sure all procedures are adhered to at all times, training when required plus manage all customer invoicing and any compliance issues.

RESPONSIBILITIES

* To lead the team by example and ensure all Company policies and processes are being adhered to as per their specific authorisations and mutually agreed SOP.

* Ensure our AEO standard is met and maintained in accordance with Britannia documented procedures.

* Participate in monthly operations team meeting to discuss outstanding issues and upcoming pipeline of new clients and contract expectations.

* Manage calls with clients, resolving issues/queries promptly.

* Allocate workload to the team ensuring daily and weekly targets are met to minimise month end workload.

* Provide cover to support absence of other team leaders, team members and Operations Manager.

* Responsible for issuing and dividing the daily tasks to the team.

* Mentoring and cross training in all accounts

* Complete all monthly procedures for Customers/ Management.

* Take over/ resolve queries and issues to assist the team to achieve their targets and remain compliant as per HMRC guidelines.

* Assist with maintaining the Rota for out of hours cover.

* Holiday and absence authorisation and monitoring and carrying out return to work interviews, updating documentation and uploading to You Manage.

* Carrying out effective 1-2-1 meetings and appraisals with the team

* 100% check on all documentation/entries being submitted according to Customs regulations, laws, and/or procedures.

* Stay abreast of changes in import and/or export laws.

* Request or compile necessary documentation to support your team.

* Advise customers on Customs-related matters.

* Confer with officials in various agencies to facilitate clearance of goods through Customs.

* Ensure the team are updating and maintaining eUCR Lists regularly.

* Out of hours working as an when required.

* Participate in any project teams for client work, or process and other change improvements


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