Field Engineer Team Lead
6 days ago
About DCS Technology
DCS Technology is a leading provider of innovative technology solutions for the hospitality industry. Our mission is to simplify technology by implementing cutting-edge solutions, ensuring seamless integration, and delivering exceptional customer care.
We are seeking an experienced Field Engineer to lead our installations team. This role offers opportunities for leadership, growth, and development, as well as the chance to build a high-performing team.
Key Responsibilities:
- Installation and Setup: Install and configure point of sale hardware and software systems at customer locations, ensuring proper integration with existing infrastructure.
- Maintenance and Repairs: Perform routine maintenance, troubleshoot hardware and software issues, and make necessary repairs to ensure uninterrupted system functionality.
- Training and Support: Provide training and support to end-users and employees on how to use and troubleshoot point-of-sale systems effectively.
- Technical Expertise: Stay up-to-date with the latest advancements in point-of-sale technology and remain proficient in diagnosing and resolving technical issues.
- Customer Relations: Foster positive customer relationships by delivering exceptional service, resolving customer inquiries and issues promptly, and maintaining a professional and courteous demeanor.
Requirements:
- Experience in field engineering and technical support
- Strong technical knowledge of point-of-sale systems and hardware
- Excellent communication and customer service skills
- Ability to work independently and as part of a team
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