Technical Field Service Lead
1 week ago
About DCS Technology
DCS Technology is a leading software and technology firm in the hospitality sector, producing a wide range of state-of-the-art technology solutions, including robot waiters, facial verification, mobile apps, EPoS, and payment solutions.
Our mission is to make technology simple by implementing the best solution, incorporating the most reliable and intuitive technology, and following this with first-class after-sales customer care.
Job Summary
We are seeking an experienced Field Engineer to lead our installations team. This role offers leadership and improvement opportunities, as well as the chance to continue building out an ever-growing team.
Key Responsibilities
- Installation and Setup: Install and configure point of sale hardware and software systems at customer locations, ensuring they are properly integrated with existing infrastructure.
- Maintenance and Repairs: Perform routine maintenance, troubleshoot hardware and software issues, and make necessary repairs to ensure uninterrupted system functionality.
- Training and Support: Provide training and support to end-users and employees on how to use and troubleshoot the point-of-sale systems effectively.
- Technical Expertise: Stay up to date with the latest advancements in point-of-sale technology and remain proficient in diagnosing and resolving technical issues.
- Customer Relations: Foster positive customer relationships by delivering exceptional service, resolving customer inquiries and issues promptly, and maintaining a professional and courteous demeanor.
Requirements
To be successful in this role, you will need to have excellent technical skills, strong leadership abilities, and excellent communication skills. You will also need to be able to work independently and as part of a team.
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