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Partner Support Coordinator

5 months ago

Leeds, United Kingdom ASDA Full time

**Do you have a passion for driving the operational delivery of customer service and quality in our 3rd party Service Providers around the world? Would you thrive in leading, supporting and directing their customer service colleagues? If so, then this opportunity could be for you**
- *Hybrid Working / 10% Colleague Discount / Company Bonus*_
- Leeds, West Yorkshire_

Working as part of ASDA Business Services, Contact Centre, You will review current processes and assist the Partner Relationship Managers on implementing new procedures that improve control, service, financial accuracy or efficiency within the team.

**Your Role**

As Partner Support Coordinator, You will review and action requests from our 3rd Party Service Providers as well as the rest of the business, ensuring any logístical or process issues are resolved in a timely manner.

You will drive process change within the 3rd Party Service Providers, feeding back any observations, issues or constraints to Key Stakeholders and ensure all service levels are achieved and ‘blockers to success' are highlighted.

Some Key Focuses Include
- Being able to help to understand the customer's needs is key, and assist with our 3rd Party Service Providers to deliver great service to a wide range of internal and external customers
- You will demonstrate an appetite to coach and guide colleagues to allow them to make effective choice to serve their customers

**About You**
- Strong influencing and persuasion skills
- Excellent verbal and written communication skills
- Have great time management and organisational skills
- Able to work at cross functional operational levels
- A self-starter, proactive and forward thinking
- Able to communicate with diplomacy, credibility and confidence
- Able to analyse information and propose solutions
- Aware of ASDA compliance and regularity guidelines

**Work Where it Works**

Our hybrid way of working gives you the choice to work where it works. This enables you to choose where you are the most effective. It offers a mix of working from home and in an office environment that works best for you and your team.

You will also get a benefits package including
- Discretionary company bonus
- Company pension up to 7% matched
- 10% colleague discount, free parking and many additional rewards