Compliance & Operations Administrator

4 months ago

Edinburgh, United Kingdom Academic Families Full time

About us

Academic Families is a vibrant, fast paced, small, international education agency
- recruiting international students to study at boarding schools in the UK, Canada and Switzerland
- providing the best professional guardianship services to support our international students in the UK
- managing a series of escorted student holiday trips within the UK and overseas for our guardianship students
- managing a series of international recruitment fairs taking boarding schools to emerging markets to recruit students

Everything we do is as close to the best and we are accredited and recognised for our success - always putting children first.

Our successful business continues to be directed by our energetic and insightful founder who is focussed on providing the best possible experience for both clients and employees. Personal development is a given in this dynamic, ambitious and agile business. Academic Families is a great place to work because it’s fun

The team spirit, can-do attitude and continuously growing business provides lots of support, challenge, variety and development for everyone. We care about our team, promoting work-life balance, wellbeing and flexible working. We believe that the skills and experience you bring to Academic Families are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are important to us both.

We have an exciting opportunity for an innovative and experienced individual to join our team asap and to make a significant impact with our successful and growing business.

The Role

As our Operations and Compliance Administrator, you will support the Managing Director in the international expansion of Academic Families including overseeing aspects of compliance and operations. Initially reporting directly to the Managing Director until the role is established and then reporting to a member of the Senior Management team. You will work closely with the Senior Management team as the role operates across all functions. This role involves compliance and operations roles. It is a permanent role based just outside Edinburgh and is a full-time role.

You will be an enthusiastic and highly motivated team member who enjoys a hands-on approach and whose experience and enthusiasm will contribute to our continued rapid growth.

**Key responsibilities and tasks include -**

1. Compliance Administration
- a. Health & Safety Administrator - manage company H&S compliance with support of Bright H&S and Croner H&S Advisors.

b. Policies & Procedures - collate, review and present a complete manual of company-wide policies and procedures.

d. Trip Risk Assessments - liaise with Trip Manager to ensure a comprehensive Risk Assessment is prepared, approved and distributed in good time prior to each trip.

e. Agency Agreements - liaise with Head of Admissions - review documents, request updates and ensure fit for purpose before submitting to Managing Director for signature. Develop record management system.

f. Client Agreements - manage contract templates and ensure fit for purpose; manage accessibility on signing platform

g. Office Supplier Contracts - review documentation and ensure fit for purpose, review and advise options at renewal

h. Data control - assist Data Controller with data compliance

2. Operations Administration

b. Market research - support the Head of Business Development with in-depth market research

c. Pricing - support the Head of Business Development and Finance Manager with proposed pricing for all services - competitor reviews.

d. Subscription bill approval - ensure services billed are received.

e. Systems support - manage system improvements
- i. ILP Guardianship Management system - liaise with team to ensure all fields and reporting meet their requirements; liaise with the developers to manage improvements and fixes.

iii. Microsoft support ticket management - ensure team receive required technical support from Microsoft ticket agents - triage then ticket management.

iv. Sharepoint - ensure team comply with filing guidelines

v. Employment Hero HR management system - manage new recruits onboarding and leavers offboarding from an HR document perspective; manage employee asset register.

f. Lap top and mobile set up - as required

In addition to the above, any tasks as reasonably requested by the company.

**Skill requirements**

To do well and enjoy the role you need to have
- excellent IT skills, especially MS Office suite
- strong attention to detail, and excellent attention to detail, analytical skills and a logical approach to problem solving
- flexible attitude with a high standard of customer service
- ability to work to deadlines with a strong work ethic
- good communicator with good written and spoken English
- demonstrate integrity and professionalism
- enjoy working through lists of actions
- Bachelor's degree in Business, Management, Law or a related field

**We’re offering**

Hours

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