Scheduler

5 months ago

Southampton, United Kingdom A Plus Clean LTD Full time

If you are an experienced Scheduler this role may be for you.

As a Scheduler for our cleaning division working with our cleaning team, you’ll respond to clients / customers as the contact for this division, keeping them updated at every stage and working collaboratively with colleagues, contractors, and suppliers.

Doing your job brilliantly means using your knowledge, organisational skills and enthusiasm to make sure your supporting customers on their journey with us and helping us deliver amazing service first time, every time.

You’ll have experience of delivering exceptional customer service - preferably within the service industry - and getting through a high volume of work, remaining calm under pressure. A team player, you’ll be digitally savvy and self-motivated, with exceptional attention to detail, so you can learn our systems quickly and use them to deliver amazing results.

So to sum up with this role you will be responsible for coordinating and scheduling appointments for both our BDM and cleaning technicians, alongside dealing with day to day sales enquires and support features such as fleet administration.

**Main responsibilities**

Effective and proactive scheduling, tracking and management of operatives’ diaries to ensure all appointments committed to are met, liaising with customers and operatives to arrange and rearrange appointments as required.

Tracking of jobs that potentially could go overdue, planning all work to ensure completion within target timescales and prioritising attendance of emergency works.

Prioritise workloads to the correct operatives and schedule works efficiently to maximise the potential with the right equipment and access, ensuring operatives have the right materials to complete their work.

Provide excellent customer service to clients/tenants whilst scheduling work in the most cost effective and productive manner.

Maximise the efficiency of operatives through effective scheduling, identifying the most logical route to reduce travel time between appointments.

Work collaboratively with all departments, to ensure performance targets are achieved.

Closely monitor the punctuality and quality of job completions and feed back to trade supervisor supporting information on operative performance levels where required.

**Skills & Experience**

Confident in all aspects of administration.

Proactive and positive approach towards work.

Good telephone manner and very organised.

Work well under pressure and meet deadlines.

Good communication skills.

Ability to prioritise well.

**What's In It for You**:
Join a company that's rapidly growing and has been a cornerstone of professionalism, integrity, and customer care for 16 years. At A Plus Clean, you won't be just another cog in the wheel; you'll be a valued team member with room to grow and advance.

We offer:

- Amazing Team: Our team is not just great; it's fantastic Experience the camaraderie of working with a supportive and dynamic group.
- Full PPE and Uniform: We've got you covered from head to toe.
- Pension Scheme: We contribute to your future.
- Career Progression: A path for those with a stellar attitude.
- Competitive Compensation: Your starting salary is just that—a start. Show us your dedication, and watch your earnings grow with bonuses, and more.
- Team Building: We love to have fun with team days/ nights, go-karting, and memorable parties.
- Considerate Management: Our team is here to support you.
- Safety and Professionalism: Maintain the highest standards of safety and professionalism.

Please send a **covering letter** & **up to date CV.**

Pay: £25,976.00-£28,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- Overtime

Ability to commute/relocate:

- Southampton: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Scheduling: 1 year (required)

Work Location: In person

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