Scheduling Coordinator
6 months ago
Are you a problem-solver with a passion for exceptional customer service?
Do you thrive in fast-paced environments, juggling multiple tasks with ease?
Is honesty and integrity at the core of who you are?
If you answered yes, we want you
**Who We Are**
JPS Plumbing Winchester Limited is a leading provider of plumbing and heating services across Winchester, Southampton, and surrounding areas. Our reputation is built on exceptional customer service and a commitment to excellence, serving both lettings agents and private clients. Due to our continuous growth, we are expanding our team to better serve our valued customers.
**About the Role**
As a Service Coordinator, you will be the centre of our operations, ensuring seamless communication and coordination within our team and with our customers. Your role includes:
- Scheduling appointments and managing the company’s diary including a number of engineers.
- Answering calls and responding to customer inquiries in a friendly and professional manner.
- Providing exceptional customer service and going above and beyond to ensure satisfaction at all times.
- Coordinating with engineers and allocating resources efficiently.
- Maintaining accurate records and updating our database.
- Assisting with general administrative tasks, including filing, data entry, and document preparation.
- Supporting the team with various ad-hoc tasks to ensure smooth operations.
**Who You Are**
To succeed in this role, you should have:
- Proven experience in a similar role, combining administrative, scheduling, receptionist, and customer service duties.
- A friendly, confident, and outgoing personality.
- A solution-oriented mindset, always looking for effective resolutions.
- Experience managing multiple diaries for others.
- Excellent communication skills, both verbal and written.
- Strong organisational abilities and attention to detail.
- The ability to multitask and prioritise effectively in a fast-paced environment.
- Self-motivation and initiative.
- The ability to handle difficult situations with professionalism and empathy.
- Strong problem-solving skills and the ability to work independently.
- Experience in Engineer scheduling
- Close proximity to Southampton for regular team meetings
**Why Join Us?**
- Salary: £27,000 per year.
- **Remote work with regular meetings in Southampton.**:
- Supportive, driven, and friendly team environment.
- Extensive onboarding programme to ensure your success.
- Opportunities for growth and to have your ideas heard and implemented.
**Challenges**
This role is fast-paced and requires excellent multitasking abilities whilst still paying attention to the little things. Working from home can be challenging, but with our robust support system, you'll have everything you need to succeed.
**Application Process**
Submit your CV, have an initial telephone chat, followed by a face-to-face interview.
Ready to take the next step in your career?
Pay: £27,000.00 per year
**Benefits**:
- Company events
- Company pension
- Work from home
Schedule:
- Monday to Friday
**Experience**:
- Customer service: 3 years (preferred)
- Administrative experience: 3 years (preferred)
- Scheduling: 3 years (preferred)
**Location**:
- Southampton (preferred)
Work Location: Hybrid remote in Southampton
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