Allocations Team Administrator

2 weeks ago


Sevenoaks, United Kingdom West Kent Housing Association Full time

**Allocations Team Administrator (£23,117 per annum, full-time, permanent)**

**Job Role**

In this role you will be responsible for ensuring that the process of letting our homes runs smoothly.

We are looking for someone who has good communication skills, you’ll need to be able to write in plain English and be confident on the telephone. Your customer service skills will need to be excellent, you’ll be dealing with tenants, applicants, colleagues from other departments, housing associations and local authorities and it’s important that you build and maintain good working relationships to ensure that our homes are let as quickly and efficiently as possible.

You’ll assist the Allocations Officers to manage the process all the way from placing an advert for each of our properties right through to letting our homes. You will need to be flexible, personable and able to juggle a demanding but varied workload. You’ll also be involved in our mutual exchanges and decanting residents, often at short notice, when they need to be temporarily housed for any reason.

The role involves a lot of computer work so you will need to have good IT skills and confident learning bespoke systems and using different packages.

Ideally you will have worked in housing, but this is not essential.

**About Us**

At West Kent we’re passionate about the role a housing association can play in society and believe the values of an organisation are what makes it special. Our vision is to deliver places to live and space to grow for our current and future residents.

Our **values** guide us to how we do this from **delivering on our promises**, working with **honesty, integrity** and **flexibility,** showing **compassion** and **self-awareness**, as well as a **commitment to learning** and equally important **working hard and having fun.**

**Benefits**

We offer a great package - generous pension and life cover, health cash plan, flexible leave package which includes an additional three days leave for our Christmas closure, paid time off to volunteer and an annual grant to support your wellbeing. Please see our website for more details about our benefits package.

**Location Details**

The role will be based in our Sevenoaks Office however we offer a flexible approach to hybrid working, with most full-time employees attending the office two days per week.

**Application Information**

**Advert Closing Date: 9am on 13 June 2023**

**Interview Date: 21 June 2023



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