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Service Communications Consultant

1 month ago

Newbury, United Kingdom Newbury Building Society Full time

**Location**: Head office, Newbury

**Hours**: Minimum of 28 hours (standard 35 hour week) will be considered, Monday - Friday, 9am - 5pm

**Salary**:£30,000

**Interview date**:TBC

**Every employer is not the same and who you work for and what that environment looks like is the difference between any job and a great job.**

At Newbury Building Society, we are committed to ensuring we have a first-class customer communications strategy and we are recruiting for a Service Communications Consultant on an initial 12-month contract. There is a possibility of a longer term role as we look to build a team that has responsibility for all group wide communications.

**WHAT WILL YOU BE DOING?**:
Reporting in to the Marketing & Communications Manager, you will be an advocate of and champion the Society’s Communications Principles and Best Practice by creating, developing, and managing the Society’s operations communications across mortgages and savings in support of the overall communications plan and corporate strategy.

You will use your communications expertise and experience to take complex business requirements and turn them into simple and engaging communications and customer journeys that can be easily understood, delivering good customer outcomes. The responsibilities of this role include:

- Building relationships with key service communications owners and their teams, you’ll take communications briefs from inception to delivery, ensuring regulatory requirements are met
- Research, plan, write, update and edit Newbury’s service communications to meet business needs and deliver good customer outcomes
- Create and deliver content in print or digital form and consider ways of creating good customer outcomes with efficiency and cost savings for the society
- Use and manage the service communications catalogue
- Work with outcomes testing teams to support the thinking around the evaluation of service communication performance and how they have been understood by customers.

**KEY SKILLS AND EXPERIENCES REQUIRED**:

- Proven experience of working within a similar Communications focussed role and writing highly engaging content.
- Passionate about creating insight-led customer communications that achieve great customer outcomes.
- The ability to work collaboratively with colleagues across the society to ensure the communications you design are fully integrated and joined up across channels and customer touch points.

**WHY WORK FOR NEWBURY BUILDING SOCIETY?**:

- We care about our communities - as well as providing financial services, we get involved in supporting our local communities. This means regular opportunities to volunteer, fundraise, and help with community events and activities. We also give all our employees two paid days of volunteering every year to help with causes they feel passionately about.
- We want to help you develop - there will be opportunities to take on new responsibilities and be involved in projects to further your career.
- Newbury Weekly News Employer of the Year 2023 - we are a proud local employer and shows how passionate we are about our people.
- _The salary offered is dependent on evidence of key competencies and skills you currently possess. Newbury Building Society pride themselves on recruiting for potential so if you do not meet all of the criteria in terms of knowledge, experience and skills, you will benefit from learning and development opportunities to enable you to work towards the top of the salary range. This will be via ongoing feedback from your line manager and assessment of your progression against all of the criteria. We are also open to flexibility on hours/days worked to a minimum of 4 days a week and our hybrid working policy is 2 days minimum in the office._

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