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Customer Service Assistant
3 months ago
**Responsibilities**:
- Handle incoming customer inquiries via various face to face channels
- Provide information about products and services
- Assist customers with orders, refunds, or exchanges
- Upsell products and services to increase revenue
- Perform data entry tasks accurately and efficiently
**Requirements**:
- Proficiency in English
- Strong communication skills and phone etiquette
- Ability to analyze customer needs and recommend appropriate solutions
- Multilingual abilities are highly desirable
- Prior experience in customer service is preferred
**Job Types**: Full-time, Permanent
Pay: From £25,600.42 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Edinburgh: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 15/05/2024