Restaurant/retail Supervisor

3 weeks ago

Gloucester, United Kingdom Gloucestershire Managed Services Full time

Restaurant/Retail Supervisor - Band B1 (30 hours a week)

We are looking for an afternoon/evening (13.00-19.00) restaurant/retail supervisor to oversee operations in our busy restaurant and cafes, be responsible for the daily co-ordination and supervision of Catering Assistants working within the department.

To liaise with other Catering Supervisors, Chefs and other department leads in order to provide and maintain an effective and efficient integrated catering service.

To provide cover across sites (CGH+GRH) during periods of staff absence/annual leave and assume daily operational responsibilities for designated elements of the post.

To work in close liaison with the catering management team to ensure that the staff and visitors dining rooms, vending facilities and hospitality delivers a high quality, consistent and efficient customer focused service.

To implement and maintain service as agreed with Catering Management. Supervise the daily activities ensuring department procedures and policies are followed. To ensure a high quality, consistent and efficient customer-focused service is maintained and solving day to day problems or escalating to management if not resolved.

Work in co-ordination with Food & Beverage Manager to organise and implement merchandising and marketing plans for the retail offer in the on site retail outlets for staff and visitors, hospitality and vending service.

Ensure that portioning and presentation of meals is to agreed departmental standards and ensure cost reducing techniques are applied to the business consistently without compromising quality and service.

GMS is a forward looking and enterprising organisation with a clear vision for the future of delivering high performing services with a focus on continuous improvement. Our 720-strong team are responsible for developing, maintaining and operating those facilities to support the needs of our staff and customers, and to achieve GMS’s vision.

We provide essential facilities management and estates services to Gloucestershire Hospitals NHS Foundation Trust, ensuring a high quality environment for the benefit of staff, visitors and patients. Specialising in healthcare, we have a deep understanding of the sector and what is required to keep non-clinical operations running smoothly, now and in the future.

**GMS vision**: Together, exceptional every day.

**GMS values**:
**1. excellence**: we are proactive, enthusiastic and put the customer first in everything we do

**2. inclusive**: we work as a team and value everyone’s contribution

**3. integrity**: we are honest, principled and reliable

**4. listening**: we are welcoming and are interested in other people’s thoughts and feelings.

1. To implement and maintain service as agreed with on site Catering Manager. Through on site supervisors supervise the daily activities in Retail ensuring department procedures and policies are followed. To ensure a high quality, consistent and efficient customer-focused service is maintained. Sorting out day to day problems or reporting to management if not resolved.

2. To ensure all staff complete control documentation correctly and take corrective action when non-compliance occurs.

3. To provide cover for the Retail coordinator on other site (CGH GRH) during period of absence and assume daily operational responsibilities for designated elements of the post.

4. In co-ordination with Food & Beverage Manager (F&B) organise and implement merchandising and marketing plans for the retail offer in the on site retail outlets for staff and visitors, hospitality and vending service.

5. Prepare reports to update F&B manager on income sales mix to aid future development and marketing strategies.

6. Ensure financial discrepancies are investigated and reported to Site Manager.

7. To minimise the adverse financial effects caused by food wastage, liaising with other section leads where necessary.

8. Ensure that portioning and presentation of meals is to agreed departmental standards.

9. To ensure cost reducing techniques are applied to the business consistently without compromising quality and service.

10. Liaising with the stores supervisor organise and oversee the requisitioning of stores for retail outlets. Report any discrepancies to the Site Manager.

11. To maintain, facilitate and enhance good working relationships between other departments which interact with the Retail service. Attend meetings as agreed with the Site Manager.

12. Hold staff meetings as directed by Site Manager.

13. At the direction of the Site Manager investigate complaints and prepare a response.

14. To co-ordinate with the Site Manager the level and skill mix of staff for each area in line with agreed labour costs. Including the allocation of hours to bank staff, ensuring cover is obtained for sickness absence or annual leave to ensure adequate staffing levels are maintained

15. At the direction of the Site Manager undertake as a panel member recruitment an

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