Customer Experience Specialist
6 months ago
**The Role**
This is a full time role, working flexibly on variable hours each week, to suit the business need. This will include weekend work.
- A genuine passion and dedication for delivering exceptional customer service, ensuring a positive experience that encourages customer loyalty.
- Is outgoing, confident, fun and able to engage with customers in a fun and exciting way.
- Exceptional communication skills to engage with customers effectively, to understand their needs, and convey product/service information persuasively.
- A solid understanding of sales principles and techniques, to help identify opportunities and overcome objections, while maintaining a customer focused approach.
**Responsibilities**
- Provide expert guidance and recommendations to customers on products or services based on their needs, preferences, and budget.
- Engage with customer via multiple communication channels, to assist them with inquiries, orders, and concerns promptly and effectively.
- Ensure the customer journey is as engaging and enjoyable as possible, whilst making the customers feel valued.
- Develop a deep understanding of our product and service offering, staying up to date on our product range, benefits, pricing, and promotions to ensure you effectively advise customers.
- Assist customers throughout the sales journey, from the initial enquiry to post-purchase support, including order processing and payment assistance.
- Build and maintain strong, trust-based relationships with customers, fostering loyalty and repeat business though personalised service and follow-up.
- Collaborate with sales, marketing, and other departments to ensure a seamless customer experience, sharing insights to improve processes and offerings.
**Benefits**
- Staff discount throughout the store; including restaurant and Farm Shop
- Work life balance
- Company Pension
- Free parking on site
- Employee Assistance Programme
- One day off for your birthday after 2 years service
-
Customer Service Specialist
3 weeks ago
Chessington, Greater London, United Kingdom Job Board Direct Full timeCustomer Service SpecialistWe are looking for a highly motivated and organised Customer Service Specialist to join our team at Job Board Direct.The ideal candidate will have excellent communication skills, be proactive and confident in speaking with clients. Responsibilities include:Providing exceptional customer service and supportWorking closely with the...
-
Customer Service Specialist
1 month ago
Chessington, Greater London, United Kingdom Kenneth Brian Associates Limited Full timeJob OverviewKenneth Brian Associates Limited is seeking a skilled Customer Service Specialist to join their team. The ideal candidate will possess excellent customer service skills, technical expertise, and problem-solving abilities.Duties and Responsibilities:Provide exceptional customer service via phone, email, or in-person interactions.Utilize technical...
-
Customer Experience Coordinator
2 days ago
Chessington, Greater London, United Kingdom Saleslogic Full timeKey RequirementsTo succeed in this role, you will need to possess excellent communication skills, both written and verbal. You should also have problem-solving abilities and be able to resolve complaints with a positive attitude. Additionally, you will need to be confident in attending retail management meetings when the Store Manager is unavailable.Salary...
-
Customer Assistant
6 months ago
Chessington, United Kingdom Lidl Full timeSummary £13.55 up to £13.85 per hour | AM Shifts | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other out. Just like you. As a Lidl Customer Assistant,...
-
Customer Assistant
6 months ago
Chessington, United Kingdom Lidl Full timeSummary £13.55 up to £13.85 per hour | PM Shifts | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other out. Just like you. As a Lidl Customer Assistant,...
-
Customer Assistant
6 months ago
Chessington, United Kingdom Lidl Full timeSummary £13.55 up to £13.85 | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other out. Just like you. As a Lidl Customer Assistant, no two shifts are the...
-
Customs Assistant Team Manager
6 months ago
Chessington, United Kingdom Lidl in Deutschland Full timeSummary £41,800 up to £51,700 per annum* | 30 days’ holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re curious, collaborative, and ready to make a tangible impact on where we work. Just like you. Working at the heart of...
-
Customs Classification Assistant Team Manager
7 months ago
Chessington, United Kingdom Lidl in Deutschland Full timeSummary £41,800 up to £51,700 per annum* | 30 days’ holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re curious, collaborative, and ready to make a tangible impact on where we work. Just like you. Working at the heart of...
-
Customs and Import Regulations Specialist
4 weeks ago
Chessington, Greater London, United Kingdom Lidl GB Full timeCompany OverviewLidl GB is a leading supermarket chain with a strong commitment to quality and customer satisfaction.SalaryWe offer a competitive salary of £45,000 per annum, plus a 10% non-contractual London Weighting allowance.Job DescriptionThis role involves working closely with the buying and international teams to classify products and ensure...
-
Customer Service Support Specialist
4 weeks ago
Chessington, Greater London, United Kingdom Kenneth Brian Associates Limited Full timeWe are seeking an ambitious team player to join Kenneth Brian Associates Limited as a Customer Service Advisor. Key responsibilities include delivering excellent customer service, troubleshooting technical issues, and contributing to a dynamic team environment.Duties Include:Providing top-notch customer service to clients.Resolving technical issues in a...
-
Chessington, Greater London, United Kingdom Kenneth Brian Associates Limited Full timeKenneth Brian Associates Limited, a leading organisation based in the UK, is seeking an exceptional candidate to join their team as a Customer Service Advisor. This exciting opportunity offers an excellent salary package.Salary: £25,000 - £35,000 per annum, depending on experience.About the RoleWe are looking for a technically minded individual with...
-
Resort Guest Experience Manager
2 days ago
Chessington, Greater London, United Kingdom Chessington World of Adventures Resort Full timeHotel Guest Experience ManagerChester World of Adventures Resort is seeking a highly skilled and experienced Hotel Duty Manager to lead our Front Office team and deliver exceptional guest experiences.This role involves overseeing all aspects of hotel guest experience, working closely with other Hotel Duty Managers to ensure seamless communication and...
-
Customs Administrator
1 month ago
Chessington, United Kingdom Lidl GB Full timeWhat you'll doCollecting detailed information from various sources to enable your classificationAccurate data entryPerforming and reviewing the classification and record the basis for your classification decisionInvestigating trade agreements, import requirements and prohibitions & restrictions relating to the classified products, and support the buying and...
-
Customer Services Advisor
6 months ago
Chessington, United Kingdom Absolutely Recruitment Full time**Customer Service Advisor** **Salary: £25,000 - £26, 500 per annum** **PERMANENT Full time, office -based role - 37.5 Hours per week** **(1 remote working Saturday per month with a day off in the week)** **Based in Chessington, Surrey** **IMMEDIATE ROLE !** We are currently recruiting for a Customer Service Advisor on behalf of our client, a well -...
-
Customer Service Advisor
6 months ago
Chessington, United Kingdom InXpress Full timeInXpress are looking for a Customer Service Agent to join our small, friendly team. We want to hear from you if you have a passion for providing great customer service and going the extra miles for customer satisfaction. We are a fast growing dynamic international express and freight company, selling courier & freight solutions to SME businesses. Through our...
-
Product Development Marketing Specialist
4 weeks ago
Chessington, United Kingdom 3Search Full timeWe are delighted to partner with a global consumer products company in the specialist retail sector. For over 50 years, they have sold their products directly to customers through traditional advertising and online channels.This is an exciting new role due to company growth and expansion; reporting into the Product Director, you will own one of the key...
-
Technical Support Specialist
4 weeks ago
Chessington, Greater London, United Kingdom Kenneth Brian Associates Limited Full timeJob Summary: We are seeking an exceptional Technical Support Specialist to join our team at Kenneth Brian Associates Limited in Chessington. As a key member of our support team, you will provide top-notch technical assistance to our customers, ensuring their needs are met with professionalism and expertise.About Us: Kenneth Brian Associates Limited is a...
-
Temp Customer Services
1 month ago
Chessington, United Kingdom CV-Library Full timeRole - Customer Service Advisor Location - Chessington - parking on-site Term - Full time Temporary Contract Start date - ASAP Working - 37.5 hours per week / Monday - Friday (Apply online only) (weekend overtime available) Rate - £12.30 per hour, up to double time for weekend work Booking Duration - Booking to be reviewed in January Our...
-
Customer Service Coordinator
2 weeks ago
Chessington, United Kingdom Ross Care Full timeCustomer Service CoordinatorSalary: £24,252 FTEFull timeWheelchair Service Centre, Chessington, KT9 1HFPurpose of Job To help create an efficient and effective, friendly, and courteous day to day Customer Service department.Main duties and responsibilitiesClinical bookings – Responsible for booking of clinical appointments from waiting list and ensuring...
-
Customer Service Coordinator
2 weeks ago
Chessington, United Kingdom Ross Care Full timeCustomer Service CoordinatorSalary: £24,252 FTEFull timeWheelchair Service Centre, Chessington, KT9 1HFPurpose of Job To help create an efficient and effective, friendly, and courteous day to day Customer Service department.Main duties and responsibilitiesClinical bookings – Responsible for booking of clinical appointments from waiting list and ensuring...