Customer Experience Specialist

5 months ago

Chessington, United Kingdom Chessington Garden Centre Full time

**The Role**

This is a full time role, working flexibly on variable hours each week, to suit the business need. This will include weekend work.
- A genuine passion and dedication for delivering exceptional customer service, ensuring a positive experience that encourages customer loyalty.
- Is outgoing, confident, fun and able to engage with customers in a fun and exciting way.
- Exceptional communication skills to engage with customers effectively, to understand their needs, and convey product/service information persuasively.
- A solid understanding of sales principles and techniques, to help identify opportunities and overcome objections, while maintaining a customer focused approach.
**Responsibilities**
- Provide expert guidance and recommendations to customers on products or services based on their needs, preferences, and budget.
- Engage with customer via multiple communication channels, to assist them with inquiries, orders, and concerns promptly and effectively.
- Ensure the customer journey is as engaging and enjoyable as possible, whilst making the customers feel valued.
- Develop a deep understanding of our product and service offering, staying up to date on our product range, benefits, pricing, and promotions to ensure you effectively advise customers.
- Assist customers throughout the sales journey, from the initial enquiry to post-purchase support, including order processing and payment assistance.
- Build and maintain strong, trust-based relationships with customers, fostering loyalty and repeat business though personalised service and follow-up.
- Collaborate with sales, marketing, and other departments to ensure a seamless customer experience, sharing insights to improve processes and offerings.

**Benefits**
- Staff discount throughout the store; including restaurant and Farm Shop
- Work life balance
- Company Pension
- Free parking on site
- Employee Assistance Programme
- One day off for your birthday after 2 years service

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