Resort Guest Experience Manager

4 hours ago


Chessington, Greater London, United Kingdom Chessington World of Adventures Resort Full time
Hotel Guest Experience Manager

Chester World of Adventures Resort is seeking a highly skilled and experienced Hotel Duty Manager to lead our Front Office team and deliver exceptional guest experiences.

This role involves overseeing all aspects of hotel guest experience, working closely with other Hotel Duty Managers to ensure seamless communication and efficient operations, and reporting directly to the Hotel Front Office Manager.

The ideal candidate will have a proven track record of delivering excellent customer service and have the ability to work effectively in a fast-paced environment.

In this role, you will be responsible for ensuring that all aspects of the hotel guest experience meet the highest standards, including aesthetics, operation, and functionality.

Key Responsibilities

  • Oversight of hotel guest experience
  • Seamless communication with Front Office team
  • Efficient operation and maintenance of hotel facilities
  • Leadership and guidance of Front Office staff

Requirements

  • 2-4 years of management experience
  • Customer service skills
  • Knowledge of safety and security procedures
  • Effective communication and leadership skills


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