Programme Support Coordinator

2 weeks ago


London, United Kingdom Springpod Full time

We work with some of the most exciting organisations in the world, including brands such as Airbus, the NHS, Jaguar Land Rover, Vodafone, Fujitsu, DLG and many more. We're also partnered with some of the leading universities in the UK and are rapidly scaling to expand internationally soon.

We are expanding our **Programmes Experience** **team to help more employers and universities connect with students. This means we have a fantastic opportunity for a motivated and driven **Programme Support Coordinator** to join our team. It provides a great opportunity for someone who enjoys the more operational elements of a delivery-based role. The role is key in helping drive our delivery experience for our programmes.

**WHAT YOU’LL BE DOING**

Working closely with the Account Management, Content and Marketing functions, this varied role will support the wider team on several different projects. You’ll be the engine driving the delivery function while owning operational excellence within it and will be responsible for ensuring all operational tasks meet the benchmark SLAs set.

While your day-to-day could vary, here's a sample of what you could be doing:

- Support the marketing and account management teams with periodic reporting and data review and presenting the insights from them to the wider team.
- Set up and manage our webinar, live event platforms, and other associated tasks
- Drive student and client support via our helpdesk and escalate it where necessary
- Support the building and execution of our programmes on our learning management platform.
- Other administrative & operational tasks, as required by the team lead.

**ABOUT YOU**

We are looking for someone who has exceptional attention to detail, is interested in interpreting data, and is eager to learn. While you don’t need to be technical, we welcome tech-savvy applicants who can quickly adapt to working with new platforms and software packages. Good Excel/Google sheet skills would be handy as you can expect to work with spreadsheets daily.

Due to the variable nature of the tasks, we are more interested in aptitude and ambition than experience. You will also need to be as motivated by our mission to empower every young person as we are.

**Other details that you may be interested in**:
Employment Type: Full-time

Location: Hybrid remote, London

Salary range: £22k
- £25k per year



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