Lch Client Services Representative

3 weeks ago

London, United Kingdom LSEG (London Stock Exchange Group) Full time

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years

Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.

LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG’s ticker symbol is LSEG.

The LCH LTD Client Services team is a newly formed Cross Service Client facing team within the LCH group, primarily focussing on the end to end customer experience. The team is the first entry point for all customer/relationship queries, sitting within the broader Operations function, working closely with a wide range of internal collaborators to support the customer base.

Key responsibilities of the role:

- This team is the primary entry point for customer/relationship queries. The role requires use of Service Cloud (within Salesforce) to support a shared mailbox and ensure quick and efficient response times to our customers.
- The individual will support key LCH projects and Initiatives, focussing primarily on outward communications as well as supporting member queries and concerns.
- Provides Relationship Management support with key customers, including in person meetings & periodic service reviews.
- The individual will need to support the sending of member communications on behalf of the business and respond to the incoming on the back of key member notices.
- Responsible for assisting with Member Escalation and aiding members to work through issues or concerns.
- Custodians of the newly formed Knowledge Portal, assisting customers to become more self-help & self-sufficient.
- Provider of customer MI to key stakeholders across the firm, highlighting key engagement and member feedback across all LCH services.
- Builds and maintains relationships with collaborators internally (Operations, Risk etc.) to ensure that the needs of the customer is understood and enhancements/improvements are customer led.

Essential experience and skills required:
Proactive and highly motivated individual with a broad understanding of the LCH businesses

Strong relationship Management or Client Service skills/qualities

Degree or equivalent experience

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

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