Central Administrator

7 months ago

Wimbledon, United Kingdom CIPD Full time

Advert:
**Central Administrator**

**£23,400 + benefits**

**4 month Fixed Term Contract**

**35 hours per week**

**Wimbledon (with flexible and hybrid working)**

We’ve been championing better work and working lives for over 100 years. We help organisations thrive by focusing on their people, supporting our economies and societies. We’re the professional body for HR, L&D, OD and all people professionals - experts in people, work and change. With over 160,000 members globally - and a growing community using our research, insights and learning - we give trusted advice and offer independent thought leadership. And we are a leading voice in the call for good work that creates value for everyone.

There has never been a more interesting or important time to join us. We offer an inclusive and stimulating culture and a wide range of professional development opportunities, as well as excellent benefits such as 28 days’ holiday with an option to buy and sell days, £125 personal development allowance, access to an award winning pension scheme and a commitment to wellbeing including a cashback health scheme.

**The role**

**What you’ll be doing**
- To operate within our service standards, business rules and data protection guidelines when processing all the above.
- To carry out a range of additional administrative activities and tasks in order to support customer enquiries and achieve service levels.
- To respond to enquiries from customers related to CIPD Member verifications ensuring data protection guidelines are adhered to
- To raise invoices, credit notes and confirmations to customers are sent in line with out service standards and be the first point of contact for any queries related to the above.
- To liaise with our Finance team to resolve complex payment/invoice enquiries and ensure that correct financial allocations are made in all appropriate systems.
- To assist in credit control activities for non-payers of courses and membership to minimize loss of revenue for the organisation.
- To identify the need to boost numbers on specific courses, add additional dates for courses and manage customers wait listing for courses

**What you’ll need to be successful**
- Excellent administration skills
- Experience in a customer focused high-volume environment
- Ability to work to strict deadlines
- High attention to detail
- Good IT knowledge and confidence with data entry
- Strong time management and prioritisation skills
- Logical, analytic and problem-solving skills
- An aptitude for statistics and a basic understanding of accounts
- Good telephone skills and the ability to deal confidently with people at all levels
- Ability to work as a member of a team
- An ability to work with and learn new technology quickly

**If this role describes you and your career aspirations, then click APPLY.**

**CIPD: valuing everyone as an individual**

**CIPD: valuing everyone as an individual **The CIPD define diversity as the differences in colour, ethnicity, abilities, age, gender, beliefs, interests, socioeconomic status(class), marital or partnership status, sexual orientation, geographic, academic/professional backgrounds, opinions, backgrounds, thinking, experiences, and many other personal characteristics. There is a growing body of research that shows that diverse workforce can be beneficial for decision making, innovation and problem solving as people bring a diverse range of skills and lived experiences with them. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met.

We are committed to employment practices that promote diversity and inclusion and equality of outcomes in employment through recognising of how differences of age, disability, gender, sex, marriage and civil partnership status, pregnancy and maternity status, ethnicity, colour, religion, or belief and other protected (by equalities law) and personal characteristics can advantage or disadvantage a person.- #LI-DNI_

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